The Care Quality Commission
  • Dentist
  • Dentist

Bhandal Dental Practice - 71 New Road

71 New Road, Willenhall, West Midlands, WV13 2DA (01902) 606564

Provided and run by:
Balbir Singh Bhandal, Amrik Singh Bhandal & Baljit Singh Bhandal

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 18 August 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Bhandal Dental Practice - 71 New Road is part of Bhandal Dental Group a dental group provider. The practice is in Willenhall, West Midlands and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces were available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 9 staff, of which there were 2 dentists, 1 orthodontist, 1 orthodontic therapist, 3 dental nurses, 1 dental therapist and the practice manager. We gathered feedback from and spoke to a range of staff during our inspection.

11 December 2012

During a routine inspection

We visited this dental practice and met with the staff that work there. We also spoke with three people who were waiting to be seen by a dentist . We were told that people had all of the information that they needed to be able to make a decision about their treatment. We looked at records which showed that discussions held regarding treatment were recorded.

Everyone we spoke with was happy with the service provided by the dental practice. One person commented that the dentist had not been as accessible recently but they had got an appointment. We were told that there could be a five or ten minute wait to see the dentist.

The dental practice appeared to be clean. Staff were able to explain the processes and equipment used to ensure the dental practice was clean and hygienic. People commented that the dental surgery was "spotless".

We saw records to demonstrate that staff received regular training. The staff we spoke with told us that they had all of the training that the needed including infection control, emergency procedures, adult and child protection and information governance.

The dental practice had systems in place to monitor the quality of the service provided. Satisfaction survey results showed that the majority of people had rated the service as excellent, very good or good. Regular audits took place to monitor working practices and systems in place. Maintenance contracts ensured that equipment in use was in good working order.