The Care Quality Commission
  • Dentist
  • Dentist

Bhandal Dental Practice - 22 Arden Road

22 Arden Road, Rubery, Birmingham, West Midlands, B45 0JA (0121) 453 1346

Provided and run by:
Balbir Singh Bhandal, Amrik Singh Bhandal & Baljit Singh Bhandal

Important: The provider of this service changed. See new profile

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 22 September 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Bhandal Dental Practice - 22 Arden Road is part of Bhandal Dental Group, a dental group provider. The practice is in Birmingham, West Midlands and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 10 staff, of which there were 2 dentists, 4 dental nurses (including 1 trainee dental nurse), 1 dental therapist, 2 receptionists and the practice manager. We gathered feedback from and spoke to a range of staff during our inspection.

24 April 2014

During an inspection looking at part of the service

We found at our inspection visit of September 2013 to Bhandal Dental Surgery, 22 Arden Road that improvements were required regarding the quality assurance systems in place. The provider sent us an action plan following our visit which recorded the action taken to address the issues raised.

We conducted this inspection to check and see if quality assurance systems were more robust and recorded details of action taken if issues were identified. We spoke with the practice manager and the registered manager. We discussed quality assurance systems and were shown copies of audits, satisfaction surveys and other records which related to monitoring the quality of the service provided.

We saw that improvements had been made to quality assurance systems in place.

5 September 2013

During a routine inspection

We also spoke with four people who had used the service and reviewed the medical records of three people.

People we spoke with were satisfied with the care and treatment provided by the practice. One person told us: "Everything is explained very clearly and the dentist really will listen to you and take the time to make sure you are happy without rushing you into things."

People told us that they were happy with the cleanliness of the practice. We saw that there were good arrangements in place for infection control and for keeping premises and instruments clean. This meant the risk of infection for people using the service was minimised.

We looked at the personnel files of two staff and spoke with two staff members. We found that professional qualifications and registration certificates of staff were up to date. This meant that people using the service could be confident they would be supported by staff who were registered to provide treatment.

The provider did not have an effective system to regularly assess and monitor the quality of service that people receive. There was a lack of regular auditing and we could not see evidence that views from people using the service were being taken into account. We saw that documentation relating to staff appraisals was inconsistent and unclear. The majority of policies we viewed were not dated. This meant that we could not determine how long ago the policies had been last updated and if they were still relevant.