The Care Quality Commission
  • Dentist
  • Dentist

Bhandal Dental Practice - 114 Alexandra Road

114 Alexandra Road, Halesowen, West Midlands, B63 4BL (0121) 550 2961

Provided and run by:
Balbir Singh Bhandal, Amrik Singh Bhandal & Baljit Singh Bhandal

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 10 February 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Bhandal Dental Practice - 114 Alexandra Road is part of Bhandal Dental Practices a dental group provider. The practice is in Halesowen, Birmingham and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 7 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 1 dental therapist, 1 receptionist, the practice manager and the area manager.

 

30 April 2014

During an inspection looking at part of the service

We previously inspected Bhandal Dental Practice on 3 October 2013. We found that the provider had a system in place to ensure potential cross infection was reduced. However we saw some instruments to be visually unclean. At the time we judged that this had a minor impact on patients who used the service. We set compliance actions and told the provider to take action.

At this inspection we spoke with the area manager, two dental nurses, the practice manager and two dentists. We saw that issues identified in our previous inspection had had been addressed by the provider. A dental nurse we spoke with said that they now had more time to decontaminate used instruments. This meant that they were able to visually inspect cleaned instruments better.

3 October 2013

During a routine inspection

We carried out this inspection to check on the treatment of people. Following the inspection we conducted telephone interviews with seven people. On the day of the inspection we spoke with two dental nurses, a dentist, the practice manager and the registered manager.

The practice consisted of a reception/waiting area, two treatment rooms, a decontamination area and a toilet all on the ground floor. The practice had a ramp to support people with mobility issues. However the toilet facilities did not meet the disability discrimination act requirements.

We found that records showed that people had given verbal and written consent to treatment. One person said, "Yes I did give consent".

Records showed that people's treatment was recorded. Treatment plans also showed the options discussed with people and the decision making process. One person said, "The dentist always lets me know what my treatment options are".

The provider had a system in place to ensure potential cross infection was reduced. However we found some instruments to be visually unclean.

The people we spoke with told us the staff were "professional, kind and very friendly". We found that the provider had a system in place to ensure appropriate recruitment checks were carried out to ensure staff's suitability to work at the practice.

The provider had a complaints process in place to allow people to comment on the service they received.