16 January 2013
During a routine inspection
During our inspection process we spoke by telephone to three people who had recently used this dental practice. These people also gave the views of other members of their family who used this practice. During our inspection we had conversations with a further two people who use this service. People told us that they were happy with the service that had been provided. One person told us, 'They are brilliant. They were recommended to me by a friend'. Another person said, 'The dentist is so down to earth. They explain things and put me at ease'.
People told us and we saw that staff were helpful and polite. We found that people had received the care and treatment they needed. People told us that they were informed about the treatment they needed and were given choices and options regarding this.
We saw that processes were in place to prevent infection. People we spoke with had no concerns about the cleanliness of the practice. People made positive remarks about the recent refurbishment work that had been undertaken at the practice.
We saw that there were procedures in place for the safe recruitment of staff which meant that people using the practice were protected from being treated by unsuitable staff.
We saw that processes were in place to monitor the quality of the service provided and the satisfaction of the people who used it.