Our current view of the service
Updated
10 February 2026
We carried out this announced on-site inspection on 2 June 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Bhandal Dental Practice - 19 Sydney Road is part of Bhandal Dental Group a dental group provider. The practice is in Cradley Heath, West Midlands and provides NHS and private dental care and treatment for adults and children.
The practice had 1 treatment room. At the time of our inspection, there was a total of 5 staff, of which there was 1 dentist, 1 dental nurse, 1 receptionist and 2 practice managers. We gathered feedback from and spoke to a range of staff during our inspection.
People's experience of the service
Updated
10 February 2026
On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
One patient we spoke with during the inspection told us “I have been coming here since I was 10yrs old because all the staff are lovely and efficient. It always feels safe and is a lovely, pleasant place, well looked after and maintained.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.