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Bhandal Dental Practice - 14 Redhill

Reports


Inspection carried out on 29 November 2013

During a routine inspection

We carried out this inspection to check on the treatment of people. Following the inspection we conducted telephone interviews with five people. On the day of the inspection we spoke with one person, two dental nurses and the dentist. The clinical manager from the provider's head office was also present to support the process.

The practice consisted of a reception/waiting area, two treatment rooms and a toilet on the ground floor, which met the disability discrimination act (DDA) requirements. On the first floor there was a decontamination area and a third treatment room which would be used in the future for implant type services. The entrance to the practice had a ramp which would allow people with reduced mobility access to the service.

People we spoke with told us their consent was given before any treatment was done.

Records showed that people's treatment was planned and people's safety and welfare was an important part of the service they received. One person said, "The dentist always checks my gums and sometimes gives me advice".

The provider had an infection control policy in place to reduce the risk of cross infection. One person said, "The practice is always clean and tidy, it's quite clinical".

Records showed that staff appointed were checked to ensure they were suitable to work with vulnerable people.

The provider had a complaints process, a comments book and suggestion box to allow people to share their views.