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Bhandal Dental Practice - 14 Redhill

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Inspection report

Date of Inspection: 29 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 76.77 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 29 November 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People experienced care and treatment that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and treatment was planned and delivered in line with their individual treatment plan. Records showed that people’s needs were assessed and recorded and treatment options discussed with them to ensure people were clear on the treatment being suggested. We looked at six people’s treatment plans and found that where an X-ray was required the reason for this was clearly recorded. People told us that the dentist always discussed treatment options and they were then able to decide on the best course of action. Our observations confirmed this. One person said, “The dentist is excellent and my treatment is always as I would like it”. This meant that people’s treatment was planned and delivered as they expected.

Records showed that there was a process in place to ensure appropriate checks were being carried out to ensure equipment being used was safe to use and medicines within the practice were within their use by date. We found that emergency equipment and medicines were being stored appropriately. Staff we spoke with confirmed training was provided in cardio pulmonary resuscitation (CPR) and records we saw confirmed this. This meant that people could be assured that in an emergency staff would have the right knowledge and skills to support them.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. Records showed that people’s medical history was being checked and outcomes recorded on their treatment plans. One person said, “Every six months when my teeth are checked, I am asked to complete a medical questionnaire". The dentist we spoke with confirmed any concerns identified within the questionnaire would be discussed with people before any treatment was given. One person said, “The dentist has in the past checked my medical history before treating me”. The records we looked at showed that soft tissue and gum examinations were being carried out to enable the dentist to identify signs of mouth disease and be able to treat people immediately. One person said, “The dentist sent me to the hospital to see a consultant once due to concerns he had with my gums”. This meant that people could be confident that the safety and welfare of people was an important part of the service they received.

The dentist told us that people would normally be seen every six months as part of the National Institute for Health and Clinical Excellence (NICE) guidelines. NICE guidelines set out the standard for high quality healthcare and encourages healthy living. But where people’s treatment dictates they are seen as and when required. Records showed that these appointments were being carried out. People told us they were seen on a six monthly basis but sometimes they are seen three monthly or sooner dependent on the treatment they had. This meant that the health and welfare of people would determine how often check-ups were carried out.