During this inspection we conducted telephone interviews with three people who used the service. We spoke with one person who used the service during the inspection and we spoke with the manager a dentist and a dental nurse. We found that people had the information they needed to help them make informed choices about their treatment.
People told us they always consented to their treatment and were asked to sign their treatment plan. However we could not tell how the provider ensured that best interest decisions were made on behalf of people who lacked capacity to consent to their treatment.
People told us they had no concerns about the care and treatment that they received from the dentists at this practice. One person told us 'I have always had good service and they look after my teeth very well.'
We found that people received care and treatment in a clean and hygienic environment. People we spoke with had no concerns about the cleanliness of the environment.
One person told us 'I would say the staff are friendly, efficient and do a good job.' We found that not all staff were supported to deliver care and treatment safely and to an appropriate standard.
We found that the provider did not have an effective system in place to monitor the service to ensure that people received a quality service. We saw that where people had made comments about improvement to the service we could not tell if the provider had acted on them.