The Care Quality Commission
  • Dentist
  • Dentist

Bhandal Dental Practice - 83 Halesowen Road

83 Halesowen Road, Oldhill, West Midlands, B64 5LT (01384) 566605

Provided and run by:
Balbir Singh Bhandal, Amrik Singh Bhandal & Baljit Singh Bhandal

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 7 August 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Bhandal Dental Practice – 83 Halesowen Road is part of Bhandal Dental Group, a dental group provider. The practice is in Halesowen, Birmingham and provides NHS and private dental care and treatment for adults and children.

The provider was unable to provide step-free access to the practice due to the layout of the building. Staff referred patients to another Bhandal practice nearby which was fully accessible for those using wheelchairs or with mobility issues.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 6 staff, of which there were 3 dentists, 1 orthodontist and 2 dental therapists. We gathered feedback from and spoke to a range of staff during our inspection.

9 August 2013

During an inspection looking at part of the service

At our inspection in September 2012, people that we spoke with told us that they were happy with the quality of the service they received. This inspection was to follow up on the actions that we had told the provider to take; we therefore did not speak with people using the service on this occasion.

We found that where people did not have the capacity to consent, the provider had procedures in place to act in accordance with legal requirements.

We found that a new manager had been appointed and that people were now being cared for by staff that were supported to deliver care and treatment safely and to an appropriate standard.

We found that the provider had an effective system to regularly assess and monitor the quality of service that people received.

21, 24 September 2012

During a routine inspection

During this inspection we conducted telephone interviews with three people who used the service. We spoke with one person who used the service during the inspection and we spoke with the manager a dentist and a dental nurse.

We found that people had the information they needed to help them make informed choices about their treatment.

People told us they always consented to their treatment and were asked to sign their treatment plan. However we could not tell how the provider ensured that best interest decisions were made on behalf of people who lacked capacity to consent to their treatment.

People told us they had no concerns about the care and treatment that they received from the dentists at this practice. One person told us 'I have always had good service and they look after my teeth very well.'

We found that people received care and treatment in a clean and hygienic environment. People we spoke with had no concerns about the cleanliness of the environment.

One person told us 'I would say the staff are friendly, efficient and do a good job.' We found that not all staff were supported to deliver care and treatment safely and to an appropriate standard.

We found that the provider did not have an effective system in place to monitor the service to ensure that people received a quality service. We saw that where people had made comments about improvement to the service we could not tell if the provider had acted on them.