The Care Quality Commission
  • Dentist
  • Dentist

Bhandal Dental Practice - 18 Islington Row

18 Islington Row Middleway, Edgbaston, Birmingham, West Midlands, B15 1LD (0121) 454 7172

Provided and run by:
Balbir Singh Bhandal, Amrik Singh Bhandal & Baljit Singh Bhandal

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 7 August 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support and treatment when required.

Bhandal Dental Practice - 18 Islington Row is part of Bhandal a dental group provider. The practice is in Birmingham and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 9 staff, of which there were 2 dentists, 4 dental nurses (including 3 trainee dental nurses), 1 receptionist, 1 practice manager and an infection prevention control clinical lead. We gathered feedback and spoke to a range of staff during our inspection.

15 February 2012

During a routine inspection

There is one dentist, two dental nurses and a receptionist working at this small dental practice which has one treatment room and is located in the Five Ways shopping area of Birmingham.

This review visit was discussed and arranged with the practice a few days in advance. This was to ensure that we had time to see and speak with staff working at the practice, as well as people registered with the practice where appropriate. We asked the staff at the practice to issue a questionnaire to some of the people who received a service. We received nine completed questionnaires.

As part of our visit, we spoke with five people who were registered with the practice by telephone. We also spoke with the dentist and their staff about working at the practice.

People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and the relevant fees, and were able to ask all the questions they wanted to.

We found that people using this practice had noted down their comments in a book especially used for this purpose and comments made in these included:-

'I was very happy with my treatment.

Staff were lovely and made me feel at ease.

Receptionist was very polite and helpful treatment was carried out very professionally ' very happy ' a big thank you.

Excellent staff ' really looked after me.'

People told us that the practice was clean and tidy and had no concerns about hygiene standards.