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Sandhurst Residential Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 9 July 2019

Sandhurst Residential Home is a residential care home providing personal care to 23 people aged 65 and over at the time of the inspection. On the first day of inspection, 19 people were living at the home. On the second day there were 17 people as one person had been admitted to hospital and another had returned to their own home.

People’s experience of using this service:

People were positive about their experience of living at the home. For example, they said about their relationship with staff as being “more like friends.”

People said they felt safe; there was a stable caring staff group. People continued to be supported by staff who respected their privacy and dignity. Staff relationships with the people they supported continued to be caring and supportive. People's nutritional needs were met; people praised the quality of the food. Care plans for each person held information about their dietary needs and their likes/ dislikes.

Risk assessments identified when people could be at risk and covered people's physical and mental health needs and the environment they lived in. The registered manager recruited staff who suited the caring values of the service and recognised the importance of team work to provide consistent and safe care. People were protected from abuse because staff understood their safeguarding responsibilities.

People were supported by staff who completed appropriate training and understood their needs. Staff spoke confidently about the care they delivered and affectionately about the people they supported. They understood how they contributed to both people’s physical health and mental wellbeing.

Referrals were appropriately made to health care services when people’s needs changed. People were supported to maintain good health and had access to appropriate services, which ensured they received on-going healthcare support. Medicine administration, recording and auditing had improved and was safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Information was in place to ensure people’s legal rights were protected.

Improvements to how the quality and safety of the service was monitored meant the service was well led. There were clearer lines of responsibility and with records of actions taken to address identified issues, such as maintenance actions.

The management team, through regular reviews, unannounced spot check visits and observations of staff practice ensured people received a good quality service. Feedback from people using the service and quality assurance records showed this had been achieved.

Rating at last inspection (and update):

The last rating for this service was requires improvement (published June 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected: This inspection was scheduled for follow up based on the last report rating.

Follow up: We will continue to monitor the intelligence we receive about the service. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 9 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 July 2019

The service was safe.

Details are in our safe findings below.

Caring

Good

Updated 9 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 July 2019

The service was well-led.

Details are in our well-Led findings below.