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Inspection Summary


Overall summary & rating

Good

Updated 2 November 2019

About the service

The Willows is a 60-bed nursing and residential home providing personal care to 41 people, some with mental health needs and with a learning disability. The care home supports people in a purpose-built residential property.

People’s experience of using this service and what we found

Risks had been assessed prior to people moving into the home. Medicines were stored and administered safely, people were supported their medicines in a safe way. People will be re-assessed for their ability to self-administer their own medicines. Recruitment checks had been carried out to ensure staff were suitable to work with people. Staffing levels were adequate to provide individual support and good overall levels of care, however staffing deployment could be improved.

We have made recommendations in the report around checking the environment for any necessary changes to infection controls.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Training for staff was linked to people’s individual support needs. The staff team felt involved in the running of the home and felt supported by the provider, registered manager, nursing and senior staff. Staff had supervision to ensure they met people’s needs. Staff respond to and supported people’s health and care needs.

People were provided with a varied diet which met their individual cultural needs. Healthcare was supported by the staff and people were provided with treatment following consultations.

People were fully involved in making decisions about their care and their consent was obtained prior to offering care. People were supported by a staff team who were kind and caring and treated them in a considerate and respectful manner. Staff promoted people’s privacy and dignity.

Staff were knowledgeable about people’s individual needs informed by well detailed care and support plans. There was a complaints process in place which was managed effectively. People had complimented the staff on the care provided for people. Staff had considered people’s end of life choices and made reference to this in care plans.

There were systems in place to monitor the quality and safety of the service being provided. People’s views of the service were sought through regular meetings and surveys. The registered manager understood their roles and responsibilities as a registered person. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection based on our previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 2 November 2019

The service remained safe.

Details are in our effective findings below.

Effective

Good

Updated 2 November 2019

The service remained effective.

Details are in our effective findings below.

Caring

Good

Updated 2 November 2019

The service remained caring.

Details are in our effective findings below.

Responsive

Good

Updated 2 November 2019

The service remained responsive.

Details are in our effective findings below.

Well-led

Good

Updated 2 November 2019

The service remained well led.

Details are in our effective findings below.