28 January 2014
During a routine inspection
We saw treatment could be arranged at a convenient time, and people told us they did not experience any lengthy delays. People could consider their treatment options and any costs involved, and did not have to make a decision immediately.
Everyone we spoke with told us they were happy with the service received and would recommend the practice to family and friends. One person told us, 'They are very good, if they weren't I would have walked. All the staff are polite and accommodating here.'
People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness. We saw there were good standards of hygiene and infection control practices in place.
The dental nurses said they worked well together as team and managed to discuss any issues that may have been raised during the working day. They said that they felt they were supported by the dentists and accessed training as they needed to.
The provider had systems in place to gain feedback from people using the service. We saw that regular checks were undertaken to assess and monitor the service provided.