Chinite Home Care Darlington and Northeast

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

This included initial assessments of people’s needs prior to care packages commencing, as well as reviews of people’s care at agreed intervals or when people’s needs changed. This helped to ensure care plans and assessments were kept current and reflective of people’s needs.

A relative told us, “When [my family member] started receiving care, both of us were involved in assessments and what she needs.” A professional told us, “They (the provider) actively participate in joint home visits when new care packages are being considered and consistently demonstrate a caring, person-centred approach.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff had access to people’s care plans to understand people’s needs and deliver care appropriately. These records were detailed, up to date and person-centred. Staff were also supported by management to ensure effective care delivery. A staff member told us, “Whenever I need information about a service user or require assistance, the office is available to help, and I have always received the support I need.”

Staff had access to training which was in line with the latest best practice guidance and the provider assured us that work was underway to ensure all staff had completed this. Leaders conducted competency assessments and spot checks to ensure staff were delivering care in line with best practice.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider worked closely with health professionals ensuring they took advice to keep people safe living at home. A member of staff told us, “If we have manual handling difficulties and need clarity, the Occupational Therapist will come out and help.” A professional told us, “[Staff] work collaboratively with other professionals to achieve positive outcomes.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff worked well with families who were involved in the care of their relatives. A relative told us, “It has gotten better, initially [there were] a few ups and downs, teething issues etc, but I can always get hold of someone.”

People’s involvement with healthcare professionals and any recommendations were incorporated into care plans and followed by staff. We saw evidence of the provider liaising with the GP when required. A professional told us, “I have found Chinite Home Care to be reliable, approachable, and responsive to emails and requests.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People’s changing needs were regularly reviewed and actions taken to ensure positive outcomes for people. Staff used recognised risk assessment tools to monitor people’s skin and minimise the risk of them developing pressure injuries.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. We saw reference to consent being obtained within people’s records. Where a person lacked capacity to make a decision for themselves, decisions were made in their best interests.