Chinite Home Care Darlington and Northeast

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff were all very enthusiastic about their work and spoke kindly and respectfully of the people they cared for. A staff member told us, “Although I am still new, I have enjoyed working with the clients and have found them welcoming.”

Care plans placed emphasis on maintaining dignity and evidenced a caring approach. They contained detailed information to help staff support people appropriately and the language used throughout care plans was very respectful.

People’s relatives told us staff were kind and treated them with dignity. One relative told us, “Carers themselves are very friendly and very professional, and very respectful to my [loved one], they treat them with dignity, they have time for a chat, it doesn’t feel rushed.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s records contained a high level of person-centred detail including their likes and dislikes to guide staff in how best to support them. Wherever possible the same team of staff supported people. This ensured continuity of care provided by staff who were known to people. A person’s relative told us the provider was now, “…a lot more consistent with their calls and staff.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans detailed the ways in which people’s independence should be supported and encouraged when providing care. A relative told us, “[My loved one] and family are very involved in making decisions and what care they need.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Care plans contained clear information about how people communicated and the support they required. People’s relatives were happy with the way staff responded to requests. Any concerns raised were handled in a timely manner. A relative told us, “[I have] no concerns. I can’t always get someone on the phone directly, but they do come back to me quickly.”

The provider cared about and promoted the wellbeing of their staff and supported them to deliver person-centred care. Staff received regular supervision, competency assessments and opportunities to discuss their development and any concerns relating to their role.

Staff consistently told us they felt supported and had access to managers whenever needed. Records showed staff received regular supervision, performance reviews, and spot checks to support safe and effective practice.