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Princes Road Residential Care Home Good

The provider of this service changed - see old profile


Inspection carried out on 9 July 2019

During a routine inspection

About the service

Princes Road is a care home providing care and support for up to six people with learning disabilities. The home is managed by Certitude Support for Living Limited and is situated in the Hampton area within the London Borough of Richmond Upon Thames. There were no vacancies.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The home was a safe place for people to live and work in. People enjoyed living at Princes Road. Any risks to them were assessed, enabling them to live safely and enjoy their lives, whilst taking acceptable risks. The home reported, investigated and recorded accidents and incidents and safeguarding concerns. There were suitable numbers of appropriately recruited staff. Medicine was safely administered.

People were not discriminated against and their equality and diversity needs met. People were spoken to in a clear way by staff, who were well-trained, supervised, and appraised. Staff encouraged people to discuss their health needs and people had access to community-based health care professionals. People were protected, by staff, from nutrition and hydration risks and they were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences. The premises were adapted to people’s needs. Transition between services was based on people’s needs and best interests.

The home’s atmosphere was warm, friendly and welcoming with people enjoying the way staff provided them with care and support. The staff we met were caring and compassionate. There were positive interactions between people, staff and each-other during our visit. Staff observed people’s privacy, dignity and confidentiality. People were encouraged and supported to be independent and had access to advocates.

People received person centred care having had their needs assessed and reviewed. They had choices, followed their interests and hobbies and did not suffer social isolation. People were given information to make decisions and end of life wishes were identified. Complaints were recorded and investigated.

The home’s culture was open, positive and honest with transparent management and leadership. There was a clear organisational vision and values. Areas of responsibility and accountability were identified, and service quality frequently reviewed. Audits were carried out and records kept up to date. Good community links and working partnerships were established. Registration requirements were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at the last inspection

The last rati

Inspection carried out on 29 November 2016

During a routine inspection

This was an unannounced inspection that took place on 29 November and 1 December 2016.

The home provides care and accommodation for up to six people with learning disabilities. It is located in the Fulwell area of Twickenham.

At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This was the first inspection with a new provider.

People told us they enjoyed living at Princes Road and that it was their home. They also thought that staff provided them with the care and support they needed. People decided what activities they wanted to pursue and when they wished to do them. People also felt safe living at the home and doing activities within the local community. The home provided a warm, friendly and welcoming environment with people coming from and going to activities as they wished and being under no pressure to do things they did not wish to. Their body language and interaction was also very positive towards staff and each other. They had a wide variety of activities to choose from at home and in the community.

People's care records were readily accessible, up to date and covered all aspects of the care and support people received, their choices, activities and safety. People’s care plans were completed and the information contained was regularly reviewed. This meant staff were able to perform their duties efficiently and professionally. People were encouraged by staff to discuss their health needs and had access to GP’s and other community based health professionals, as required. People were supported to choose nutritious, balanced meals to promote a healthy diet that also met their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. People said they enjoyed the meals they ate.

People were familiar with who the staff that supported them were, said they liked them and the staff also knew people who use the service and their likes and dislikes. People were well supported and they enjoyed how staff delivered their care. People were provided with information about any activities taking place so they could decide if they wanted to participate. Staff provided care and support in a professional, friendly and supportive manner that focussed on people as individuals. Staff had appropriate skills to carry out their roles, were well trained and made themselves accessible to people using the service. Staff told us they enjoyed working at the home and felt well trained and supported by the manager and organisation.

People said the manager and staff were approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.