19 June 2013
During a routine inspection
One person we spoke with said, 'My dentist had taken x-rays and discussed treatment options with me. I was very impressed with the treatment I received'. Another person said, 'I've found the services to be very good because my situation was more complicated, due to my medical history'.
The provider sought consent for treatment and patient's records were up-to-date and securely stored. Medical and dental information was documented and people received a copy of their treatment plan.
The premises were clean and well organised and staff routinely followed infection control procedures when carrying out treatments.
Staff received training to keep their knowledge and skills up-to-date.
We found people had opportunities to contribute their views about the quality of the service. People told us they felt they would be listened to if they raised a concern or had a complaint about the services provided.
We found that the provider did not keep all the records that they should to monitor the services provided.