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Cartref Homes Supported Living Scheme Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 22 October 2019

About the service

Cartref Homes supported living scheme was providing care and support to16 people living in six supported living settings at the time of inspection. The service provides specialist support to people with learning disabilities, autism, mental health needs and physical disabilities to help them to live as independently as possible and achieve their goals. Staff provided flexible support across 24 hours, including sleeping in overnight.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The services people lived in were small, no more than five people shared together, and property was sought to meet people’s needs. People had access to shared areas and private areas, and could lock their bedroom doors to maintain their privacy and security. Gardens were accessible, some people chose to maintain their own garden areas and others chose to pay for the services of a gardener.

People’s experience of using this service and what we found

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. Staff supported people to make the choices and decisions they were able to on a day to day basis. People were part of the local community, accessing local shops and leisure opportunities or working in either a part time paid capacity or as a volunteer. People told us about the holidays they had been able to take.

There were enough staff to make sure people received the support they were assessed as needing, including going out to their chosen activities. Some people needed to have more supervision than others. Risks were carefully and positively managed while promoting independence. Staff understood their responsibilities in safeguarding people from abuse and helping people to understand how to stay safe.

Staff received the training, support and supervision they needed to carry out their role and achieve their personal development goals. Staff supported people to maintain and improve their health by encouraging a healthy diet and to access healthcare when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care and support was individual, planned and provided in a way that put them at the centre of planning. Staff knew people well, their likes, dislikes and what and who was important to them. The individual way people communicated was key to the support provided, including verbally, or by their behaviour or body language.

There was an open culture, led by the two registered managers who were described by staff as being approachable and supportive. People knew the registered managers and were relaxed in their company. The provider had a good oversight of the service, using their monitoring processes to make sure people received a good quality and safe service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 24 August 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show wha

Inspection areas



Updated 22 October 2019

The service was safe.

Details are in our safe findings below.



Updated 22 October 2019

The service was effective.

Details are in our effective findings below.



Updated 22 October 2019

The service was caring.

Details are in our caring findings below.



Updated 22 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 22 October 2019

The service was well-led.

Details are in our well-Led findings below.