We carried out a review of the data available to us about Monahen Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Monahen Care, you can give feedback on this service.
Monahen is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. At the time of our inspection the service was supporting four people. Each person was receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People had an assessment of their needs before starting to receive a service. Information was gathered from the person themselves and where appropriate from people’s relatives to ensure information was personalised and appropriate support needs identified.
People had risk assessments which included actions staff should take to reduce risk of injury.
People told us they felt safe with the care and support they received. Staff completed training relevant to their roles including safeguarding. Staff were recruited in a safe way with relevant checks to make sure they were suitable for their prospective roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People and relatives told us they were happy with the care and support provided and said the staff were kind, respectful and reliable.
There was a complaints procedure to ensure complaints were recorded and acted upon in a timely manner.
People and relatives told us that the service was reliable, with no missed or late calls. They felt they had good contact and support from the provider and registered manager.
Rating at last inspection
This service was registered with us on 21 March 2016 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Monahen on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.