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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 30 May 2019

Maple Tree Court is a residential Care Home which provides accommodation and personal care for up to 64 people. The service provides care and support for older people some living with dementia. At the time of our inspection 55 people were living at the service. At our last inspection in May 2018 we rated the service as 'requires improvement' overall. This was due to concerns about peoples medicines. At this inspection we found the improvements had been made which meant we have now rated them as 'good' overall.

People’s experience of using this service:

People felt safe living at the service. Peoples risks were documented, and staff were knowledgeable about how to mitigate them. Staff knew to how protect people from abuse and what to do should they suspect it. People were cared for by suitable numbers of staff who had been recruited safely. People told us they received their medicines as prescribed.

People were cared for by staff who had the knowledge and skills to ensure they received effective care. Staff sought the advice of healthcare professionals when people’s health deteriorated. People had sufficient food and drink to meet their nutritional needs. Staff had the knowledge to ensure people’s rights were protected through applying the principles on the Mental Capacity Act.

People told us, and we saw staff were kind and compassionate in their approach with people, and caring relationships had developed. Staff understood the importance of protecting people’s privacy and dignity. Staff encouraged people to be independent as possible.

The care people received was responsive to their individual needs. People had the opportunity to partake in activities of their own choice. People and their relatives knew how to complain should they need to. The provider had a system in place which meant that people would be listened to when a complaint was raised.

People were very happy living in the service and would recommend it to other friends and family. Staff told us they were happy working in the service because they felt supported by managers. A positive culture had developed as a result of the good governance. The provider had an effective system which monitored the care people received and when problems were identified action was taken to ensure lessons were learnt.

Rating at last inspection: At the previous inspection we rated the service as Requires Improvement overall. (30.05.2018)

Why we inspected: This was a planned inspection based on the rating at the last inspection. At this inspection we found the service met the characteristics of Good in all areas.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme; if any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 30 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 30 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 30 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 30 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 30 May 2019

The service was well-led.

Details are in our Well-Led findings below.