29 May 2019
During a routine inspection
Living Hope Healthcare is a Domiciliary Care Service that is registered to provide care for people within their own homes. People using the service are younger adults and older people and the provider is registered to provide services to people with the following needs; dementia, sensory impairment, physical disability or mental health concerns, including people with an eating disorder and learning disabilities or autistic spectrum disorder. Two people were using the service at the time of the inspection.
People’s experience of using this service:
Quality monitoring systems were not comprehensive and did not identify patterns or trends within the service.
There were enough staff available to people and people’s needs were attended to in a timely manner. Risk assessments were in place. Staff were recruited in a safe way. Medicines were given to people as required and were recorded appropriately.
Staff knew people’s needs. Staff received training and had been provided with an induction and felt able to approach the registered manager with any concerns. People were assisted to receive nutrition and hydration by staff. People were supported to maintain their health.
People were supported to have choice and control over their lives and staff understood they should support them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff ensured that people’s privacy and dignity was maintained.
People's care plans reflected their needs and preferences and staff understood the care that people required. There was a complaints procedure in place.
Feedback was taken from people in the form of questionnaires and used to inform the service. People knew the registered manager and felt they were approachable.
Rating at last inspection: This was the first rating inspection since the service registered in February 2016.
Why we inspected: This was a planned comprehensive inspection that was due based on our scheduling targets.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.