31 July 2013
During a routine inspection
We were told they were satisfied with the dental treatment they had received.
They said the dentist they saw was considerate and treated them with respect. One patient said "Clear explanations are always given including the charges and options for treatment."
All the patients we spoke with said it was easy to get an appointment. One person told us "The practice gives you confidence in the dental procedures. It has a relaxed atmosphere." Another patient said "I am always offered protective clothing when I am having treatment and staff wear it too."
Patients told us the dentists clearly communicated to them what their treatment options were including any potential side effects. Details about charges were provided before any decisions on treatment were made. This meant that patients were able to make informed decisions about which treatment option was best for them.