• Care Home
  • Care home

Nottingham Care Village Ltd

Overall: Good read more about inspection ratings

168 Spring Lane, Lambley, Nottingham, Nottinghamshire, NG4 4PE (0115) 920 9328

Provided and run by:
Nottingham Care Village Limited

Latest inspection summary

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Background to this inspection

Updated 14 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Nottingham Care Village is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Nottingham Care Village is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post;, however, the new manager of the service had submitted an application to become registered.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with eight people who used the service about their experience of the care provided. We spoke with five members of staff including the manager, director, deputy manager and care assistants.

We reviewed a range of records. This included three people's care records and multiple medication records. We looked at two staff files in relation to recruitment and multiple agency staff profiles. A variety of records relating to the management of the service, including policies and procedures, were reviewed.

Overall inspection

Good

Updated 14 June 2022

About the service

Nottingham Care Village is a care home registered to provide personal and nursing care to younger adults and older people, including to those living with dementia. The service can support up to 35 people. At the time of our inspection 21 people were living at the home and no one was in receipt of nursing care. Nottingham Care Village is purpose built and split over two floors with communal areas on each floor and outdoor communal space surrounds the property.

People’s experience of using this service and what we found

People and their relatives told us they felt safe. Staff were knowledgeable about how to protect people from the risks of harm, abuse and neglect.

Safe recruitment practices were in place to ensure only suitable staff worked at the service.

People received their medicines in a safe and timely manner and people were supported to remain as independent as possible when administering their own medicines.

The service focused on building and maintaining open and honest relationships with people and their families and friends. People were consistently treated as individuals and changing needs were responded to quickly.

There was an open culture in which all safety concerns raised were addressed and valued as integral to learning and improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 16 October 2019).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect