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Micbee Care & Employment Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 March 2019

Micbee Care & Employment Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection 21 people were receiving a service.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection in March 2016 we rated the service ‘Good.’ At this inspection we found the evidence continued to support the rating of ‘Good’ overall. There was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed from the last inspection.

People using the service and their relatives told us they were happy with the support provided by Micbee Care & Employment Limited. They told us that they had regular staff visiting who were punctual, polite and respectful and communicated with them well. People we spoke with said they would recommend the service to others.

There were systems to safeguard people from abuse. Staff completed safeguarding training and knew how to report any concerns. Staff understood the importance of gaining people’s consent before assisting them.

People were supported by staff who were trained, effective and well supported in their job roles. Staff members had been safely recruited and had received an induction to the service.

Staff had access to personal protective equipment (PPE) for the prevention and control of infection.

The service completed assessments of people’s needs and these were used to inform the care plan for each person. The service kept people’s needs under review and made changes as required. Any risks to people’s safety were identified and managed.

People and their relatives felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues.

People using the service and their relatives said that Micbee Care & Employment Limited was well managed and responsive to their needs.

Inspection areas

Safe

Good

Updated 5 March 2019

The service remained Good.

Effective

Good

Updated 5 March 2019

The service remained Good.

Caring

Good

Updated 5 March 2019

The service remained Good.

Responsive

Good

Updated 5 March 2019

The service remained Good.

Well-led

Good

Updated 5 March 2019

The service remained Good.