Complesso Healthcare Solutions

The provider is registered with us to provide personal care and support for people who live in their own homes. Some of the people supported had a learning disability, autistic spectrum disorder or a physical disability. At the time of our inspection ten people received care and support from this service.

People’s experience of using this service and what we found

Improvements were needed to ensure quality monitoring was effectively carried out within the service. Staff felt supported and listened to. People and relatives were happy with the care they received. Feedback was sought from people and relatives who used the service. There was a registered manager in place who understood their responsibility around registration with us.

People were supported in a safe way. There were enough staff available for people. Risks to people were considered and reviewed and lessons learnt when things went wrong. Medicines were managed in a safe way. Actions were taken to ensure infection control procedures were followed in people’s homes.

People were supported by staff they were happy with. People were encouraged to remain independent, offered choices and their privacy and dignity was maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. They were supported to maintain healthy diets.

People received care based on their assessed needs. People’s preferences were taken in to account. People had the opportunity to participate in activities they enjoyed. There was a complaints procedure in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (22 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff that were able to recognise the signs of abuse and knew how to raise concerns. Risks to the person’s safety were managed. People were supported by staff that had had the appropriate recruitment checks completed. There were an adequate number of staff to meet people’s needs. There was a system in place to manage people’s medicines.

Staff knew people’s care and support needs. People’s rights were protected as their consent was sought from staff providing care. People were supported to maintain a healthy and balanced diet and were involved in the preparation of their meals. People were assisted where required to access healthcare professionals.

Staff understood people’s choices and supported their independence. People were involved in their care and staff supported them to maintain their interests and hobbies. People’s privacy and dignity was respected by staff. People’s needs were assessed and care records gave guidance on how people should be supported. Care records were personalised to reflect people’s preferences. The provider had processes in place to address any complaints or concerns.

Staff were aware of their roles and responsibilities and felt supported by the provider. The provider checked the quality of service delivered and completed competency checks of staff.