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Fenny Mews & Stratford View Outstanding

Inspection Summary

Overall summary & rating


Updated 12 March 2020

About the service

Fenny Mews and Stratford View is registered to provide personal care to people living in their own accommodation within the two supported living houses, namely 'Fenny Mews' and 'Stratford View'. The two houses provide a communal space for people to spend time with each other. The service in addition supports people living in other supported living accommodation, not on site, as part of their ‘outreach’ support service. The service supports adults with a learning disability, or mental health need and who in some instances have autism. There were ten people being supported at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The registered manager and staff consistently applied the principles and values of Registering the Right Support and other best practice guidance. This ensured that people using the service led a full a life as possible and achieved the best possible outcomes, that include, control, choice and independence. This was achieved as all staff worked closely with social and health care professionals to support people in moving into and between independent living services as part of their aspirations and goals towards greater independence. This was facilitated by a dedicated team of staff, with key skills in a range of areas, which enabled them to provide people with the appropriate support and care.

People’s individuality was recognised, celebrated and encouraged by staff, who had developed trusting relationships with people, based on mutual respect and understandings. Staff supported and encouraged people to take an active part within the local community and access a range of activities and services.

Staff worked in partnership with people to develop and review their support plans. Support plans reflected people’s aspirations and goals. They provided clear guidance for staff as to their role in supporting people to live an independent life as possible, and to be active. People’s individual communication needs were understood, and staff were able to communicate effectively with people. People were encouraged and supported to develop and maintain relationships.

Fenny Mews and Stratford View was led by a dedicated management team and staff who were passionate about the people they supported. The culture and ethos within the service was that of transparency, inclusivity and empowerment. The governance of the service was robust, and quality outcomes were kept under continual review by the registered manager and a dedicated team of staff in order to drive improvement. The service and individual members of staff had been nominated and had received internal and external awards in recognition of the quality of the support and they provided.

People were consulted and fully involved in decisions about potential risks to their health and welfare, and staff supported people to make informed decisions about risk. A positive approach to risk taking enabled people to develop their independent living skills safely, which included being responsible for their own medicine. People were involved in the robust recruitment process of staff.

For more details, please see the full r

Inspection areas



Updated 12 March 2020

The service was safe.

Details are in our safe findings below.



Updated 12 March 2020

The service was exceptionally effective.

Details are in our effective findings below.



Updated 12 March 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 12 March 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 12 March 2020

The service was exceptionally well-led.

Details are in our well-led findings below.