The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Mansfield Regional Office

Burnaby House, Church Street, Mansfield Woodhouse, Nottinghamshire, NG19 8AH (01623) 651987

Provided and run by:
Eden Supported Living Limited

Important: This service is now registered at a different address - see new profile
Important: The provider of this service changed. See old profile

All Inspections

14 January 2014

During a routine inspection

We visited some people who were in their own homes and altogether we spoke with five people who used the service. We also spoke with managers and staff supporting these people. Support was provided to some people throughout the day and night and to others for a few hours each day. We found people's needs were assessed and care and support was planned and delivered in line with their individual support plan. All five of the people we spoke with indicated they were generally "happy" and "satisfied" with the service they received. One person told us, "I wouldn't be able to manage without them at the moment. It's a good service."

We saw that staff recorded that people took their medicines and, since our visit, we received written confirmation that new medication files were being used. This ensured that all medicines were regularly checked and recorded clearly.

One person said of staff, "They're alright, they know how to support me." From our discussions with staff we found they understood people's individual needs and were very caring. We found that appropriate checks were undertaken before staff began work and a new health questionnaire had been introduced for all staff to complete. This meant the provider had systems in place to ensure all staff were fit and able to carry out their duties.

We found senior staff monitored the quality of service and responded to any concerns. Further systems were being developed to gather people's views.

28 February 2013

During a routine inspection

During our visit to the office base we spoke with some of the managers for the service. We spoke with two relatives of people that used the service and three support workers by telephone. We looked at records held in the service including the care files for six people. We were unable to speak or observe any people who used the service as none came to the office during this inspection. It was not appropriate to speak to them by telephone due to their complex needs. However, we received information from relatives and workers who were directly involved in people's care and support.

We found that people who used the service were encouraged to give their views about their care and support and made positive choices on a daily basis. One relative said, "Staff give them choices every day - what to eat and where to go. It makes them independent and gives them a contented life."

We found that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. A relative told us that they were highly satisfied with the service. They told us about improved independence and that the quality of life for their relative had been enhanced by the service.

The provider responded appropriately to any allegation of abuse and relatives told us they felt people were safe when in the care of the support workers. We found staff received a wide range of training to keep people safe and extend their own learning.

16 November 2011

During a routine inspection

Two services are managed by this regional office; the core business (suuported living) and 'deaf service' for people who have a learning disability and are also deaf.

Eden Supported Living Limited are no longer providers of the houses where people who used the service are accommodated. They own the properties and lease them to Progress Care who then have landlord rights.

The service was providing 1365 support staff hours per week, at the time of the site visit.

Of the number of people who are supported by this service, 15 people received personal care.

We spoke with three managers. Due to communication difficulties experienced by people who used the service, we approached stake holders who act on the persons' behalf for feedback about this provider. Three stakeholders responded to our request.

Staff were requested to contact the CQC to provide their views on this service, however staff choose not to take part in this request.

Stakeholders told us that people who use the service are treated with respect and are

involved with their care and reviews, as much or as little as they like.

We were told that staff encourage and support people to exercise choice and control when making everyday decisions.

Stakeholders told us that Eden Supported Living Limited, take the necessary steps to deal with any safeguarding incidents and follow their stringent guidelines and protocols with supporting people in the community. They told us that the service complies with

regulations in relation to safeguarding vulnerable people.

We were told that staff have good training and receive good support from team leaders

within the service.

We were told by stakeholders that they have a good working relationship with Eden

Supported Living Limited management and as a team they have regular meetings to

discuss any issues which may have arisen.

We were told that regular meetings take place between commissioners and Eden Supported Living Limited, to monitor service delivery and identify any potential issues and give support which enhances communication and promotes good working practice.