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Pannonia Care Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 1 May 2019

About the service: Pannonia Care is a small domiciliary care agency providing care to people in their own homes. They provide care to people living with dementia, a learning disability or a medical condition. Pannonia Care can offer a live-in or live-out service. At the time of our inspection, nine people were receiving care from the agency. Of those, five people had live-in carers.

People’s experience of using this service:

People’s care records were more detailed than we had found at our last inspection in September 2018. However, there was further work to be done by the registered manager to ensure documentation in relation to risks to people and medicines administration were robust.

People told us their consent was sought and they could make their own decisions about their care. They told us they were cared for by staff who showed them respect and who were kind and caring.

People could choose what they wanted to eat and said staff were good at ensuring they had the medicines they needed or medical intervention provided when needed.

People said the registered manager was good and we saw evidence that people’s feedback was sought on the quality of the care they received.

People said they saw staff washing their hands and they felt confident that staff were trained well. They told us they felt safe with staff and that staff knew them and their care needs well. People said they had not had a reason to complain.

The registered manager had recruited an assistant since our last inspection who had helped them drive improvement by developing processes and procedures and introducing new audits. There had been a marked improvement in the agency overall and the registered manager had realised their need to take better management oversight.

Improvements we found need to be embedded now in to daily practice and the remaining shortfalls addressed, although risks to people’s safety was mitigated due to how well staff knew people and because most people had live-in carers.

During the inspection we found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We also made two recommendations to the registered provider. For more details, please see the full report which is on the CQC website at

Rating at last inspection: We last inspected Pannonia Care on 14 September 2018. We rated the service at that time as Inadequate and we took enforcement action against the registered provider and placed them in special measures. The report was published in October 2018.

Why we inspected: We carried out this fully comprehensive inspection to check the registered provider had taken the required action to help ensure that people were receiving safe, effective and responsive care and that they were meeting the required Regulations.

This service has been in Special Measures. Services that are in Special Measures are kept under review and inspected again within six months. We expect services to make significant improvements within this timeframe. During this inspection the service demonstrated to us that improvements have been made and is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is now out of Special Measures.

Enforcement: We issued warning notices at our last inspection which gave the registered provider a fixed timeframe in which to take action to ensure they were meeting the regulations.

Follow up: We will carry out future inspections to Pannonia Care in line with our published inspection methodology.

Inspection areas


Requires improvement

Updated 1 May 2019

The service was not always safe

Details are in our Safe findings below.


Requires improvement

Updated 1 May 2019

The service was not always effective

Details are in our Effective findings below.



Updated 1 May 2019

The service was caring

Details are in our Caring findings below.



Updated 1 May 2019

The service was responsive

Details are in our Responsive findings below.


Requires improvement

Updated 1 May 2019

The service was not always well-led

Details are in our Well-Led findings below