We inspected the service on 11 June 2015. The inspection was unannounced. Edward House provides care and support for up to 34 older adults, including people living with dementia. On the day of our inspection 28 people were using the service.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were protected by systems designed to keep them safe from harm and people felt safe. Medicines were managed safely and there were enough skilled and qualified staff to provide care and support to people.
People were supported by staff who had the knowledge and training to provide safe and appropriate care and support.
People were supported to make decisions and where people lacked the capacity to make certain decisions there were systems in place to protect them under the Mental Capacity Act 2005. People did not have unnecessary restrictions placed upon them.
People were supported to maintain their nutrition and other health needs and referrals were made to health care professionals for additional support or guidance if people’s health changed.
People were treated with dignity and respect and had their choices acted on. We saw staff were kind and compassionate when supporting people.
People were involved in planning their care and knew who to speak with if they had any concerns.
People were involved in giving their views on how the service was run through the systems used to monitor the quality of the service. Audits had been completed that resulted in improvements to the service.