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The Personal Support Network (Teesside) Limited Good

Inspection Summary

Overall summary & rating


Updated 5 March 2020

About the service

The Personal Support Network (Teesside) Limited is a domiciliary care service providing personal care to people in their own homes. The service supports people in Middlesbrough area. At the time of the inspection 54 people were receiving personal care from the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People had a positive experience with the care they received and spoke positively about staff. Independence was promoted, and staff treated people with dignity and respect.

Medicines were managed safely. Risks were monitored and addressed. Staffing levels were safe and regularly reviewed.

We made a recommendation about the provider’s medicines policies.

Audits were carried out to monitor and improve standards. We received positive feedback on the management and leadership of the service. Effective partnership working took place.

We made a recommendation about the provider’s medicines audits.

People’s needs were assessed to ensure the service was right for them. Staff received training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received person-centred care and were involved in regular reviews of this. People were supported to avoid social isolation and develop new life skills. The provider had an effective complaints process.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 22 March 2019). There were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. We also met with the provider following the inspection to discuss their plans to improve the service. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 March 2020

The service was safe.

Details are in our safe findings below.



Updated 5 March 2020

The service was effective.

Details are in our effective findings below.



Updated 5 March 2020

The service was caring.

Details are in our caring findings below.



Updated 5 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 5 March 2020

The service was well-led.

Details are in our well-led findings below.