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ALS Support Limited t/a ALS Support Good

Inspection Summary


Overall summary & rating

Good

Updated 21 May 2019

About the service:

ALS Support Limited t/a ALS Support is a domiciliary care agency. It provides personal care to people with learning disabilities living in their own homes. Not everyone using ALS Support Limited t/a ALS Support receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection the service was providing personal care to four people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to lead meaningful lives that include choice, control and independence. People receiving the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service:

None of the four people using the service were able to tell us their views about their care due to their complex needs. However, relatives were very satisfied with the service provided.

People received consistently high standards of person-centred care from regular support staff who knew them well and understood their communication needs. Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse.

Care records provided detailed information about people’s needs and preferences. People’s health care and nutritional needs were well managed and they received their medicines when they needed them.

Staff were kind, compassionate and caring. They treated people with respect and maintained their privacy and dignity.

Staff were trained and competent in meeting the specialist needs of the people they supported. Recruitment processes ensured staff were suitable to work in the care service.

The service was well organised. Relatives told us staff arrived on time and had enough time to provide support without rushing. Staff told us they loved their jobs and were well supported.

Relatives and staff praised the management of the service. The registered manager was actively involved in delivering the service and worked alongside the staff supporting them and making sure the quality of care was maintained. Effective audits and checks helped them in this process.

Rating at last inspection: At the last inspection the service was rated Good (report published 25 October 2016)

Why we inspected: This was a planned inspection based on the rating awarded at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 21 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 21 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 21 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 21 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 21 May 2019

The service was well-led

Details are in our Well-Led findings below.