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Services for Independent Living Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 11 September 2018

This inspection took place on 15 August 2018, and was announced.

Services for Independent Living provides services that enable people to live independent lives in their own homes within their own community. They support people with learning difficulties, physical impairments, mental health issues including dementia and older people. Services are provided to people living in Herefordshire and the surrounding area. At the time of our inspection the provider was providing personal care and other support for 31 people. Not everyone using Services for Independent Living are at Home receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection, the service was providing personal care for 22 people.

At the last inspection on 1 December 2015 November 2015, the service was rated 'Good.' At this inspection we found evidence continued to support the overall rating of 'Good.' This inspection report is written in a shorter format, because our overall rating of the service has not changed since our last inspection.

People continued to feel safe with staff and the support provided by Services for Independent Living. Staff understood their responsibilities to protect people from abuse, discrimination and avoidable harm. Risks to people continued to be managed in a way that protected them and kept them safe from avoidable harm. The provider continued to follow safe recruitment practices to ensure prospective staff were suitable to work with people in their own homes. The provider had systems in place to ensure they reflected on any shortcomings and that improvements were made. The provider had systems and procedures in place to ensure people received their medicines safely and as prescribed.

People continued to receive effective care and support from staff who had the skills and knowledge to meet their needs. People's rights with regards to consent and making their own decisions continued to be respected by staff. People were supported to choose the food and drink they wanted, with regard to healthy diets and balanced nutrition.

Staff who adopted a warm, friendly and caring approach. People felt involved in their own care and staff and managers listened to what they wanted. Staff respected people's privacy and dignity when they supported them and promoted their independence.

People continued to receive care and support that was individual to them. The provider ensured people were provided with information appropriate to their disability, impairment or sensory loss. Support needs were kept under review and people were consulted about whether changes were required. People were encouraged to raise concerns and make complaints and were confident these would be dealt with. People continued to be involved in meaningful and stimulating activities of their choice.

Staff describe a culture in which they were able to speak openly with the registered manager and management team. People were listened to when they gave feedback about the service they received. Systems were in place that continued to be effective in assessing and monitoring the quality of the service provided. When concerns were identified the registered manager addressed these matters with staff at team meetings, where good practice and learning was shared. Staff and management worked to strengthen links with people and the local community.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 11 September 2018

The service remained Safe.

Effective

Good

Updated 11 September 2018

The service remained Effective

Caring

Good

Updated 11 September 2018

The service remained Caring.

Responsive

Good

Updated 11 September 2018

The service remained Responsive.

Well-led

Good

Updated 11 September 2018

The service remains Well-led.