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Inspection Summary


Overall summary & rating

Good

Updated 18 March 2021

Nightingale Court provides accommodation and personal care for up to 43 people. At the time of our inspection, 36 people were living at the service.

We found the following examples of good practice.

All staff and visitors took their own temperature on arrival and were provided with Personal Protective Equipment to wear. There was a visiting pod in place which was only accessible through the garden and could only be used through an appointment system.

Use was made of the three communal areas to assist people in maintaining a social distance from each other. Staff were kept informed of any changes in people’s needs through handover meetings which took place in large communal areas.

The activities co-ordinator lead small groups of people in activities in another part of the home and people were encouraged to sanitise their hands between each activity.

Staff wore large name badges which included a photo of themselves and their name in large print. This helped people recognise who was supporting them and provide reassurance.

The registered manager carried out window visits as part of their pre-assessment to introduce themselves and answer any queries people had.

A designated room was used by a trained member of staff to efficiently and safely test staff for COVID-19.

Inspection areas

Safe

Good

Updated 18 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 18 March 2021

Caring

Good

Updated 18 March 2021

Responsive

Outstanding

Updated 18 March 2021

Well-led

Good

Updated 18 March 2021