We carried out a review of the data available to us about S & S Home Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about S & S Home Care Limited, you can give feedback on this service.
S&S Homecare Limited is a homecare service providing personal care to elderly people living in the Keighley area of West Yorkshire. At the time of the inspection it was providing personal care to 18 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe and secure in the company of staff. Risks to people’s health and safety were assessed and mitigated by the service. There were enough staff deployed to ensure people received a reliable and timely service. Staff were recruited safely to help ensure they were of suitable character to work with vulnerable people. Medicines were managed safely by the service and people received their medicines as prescribed.
People received good outcomes whilst using the service. Staff were consistent and knowledgeable about people’s individual needs. The service liaised with health professionals to help maintain people’s health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring and treated people well. People were cared for by a small and consistent team of staff and good relationships had developed between them. Staff treated people, their possessions and houses with dignity and respect. People were listened to by the staff and the management team.
People received high-quality person-centred care in line with their needs and preferences. People received calls at a consistent time each day. Staff said communication within the service was good. Any issues or complaints were dealt with appropriately.
People and staff all praised the way the company was run and said they would recommend it. The management team had good oversight of the service and knew people well. A range of audits and checks were undertaken to ensure a high performing service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 13 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
We started the inspection of S & S Home Care Limited on the 27 February 2017 and finished the inspection on 14 March 2017. We announced the inspection 48 hours prior to our arrival to make sure the registered manager would be available.
At the time of inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe using S and S Home care Limited. We saw staff had received training in safeguarding adults and were aware of the correct action to take if they witnessed or suspected any abuse. Staff were aware of the whistleblowing policy (reporting poor practice) in place and told us they were certain any concerns they raised would be taken seriously by the registered manager.
Care records contained assessments that had been completed before people started to use the service. They were detailed and showed what support the person required and how the service planned to provide it. The assessment process ensured staff could meet people’s needs and the information provided was used to develop support plans and risk assessments.
Care records were person centred and contained detailed support plans and risk assessments that guided staff on the support people needed to meet their health and social care needs. Care records were reviewed regularly to ensure they reflected people’s current needs.
Robust recruitment procedures were in place which ensured only staff suitable to work in the caring profession were employed. Staff received the training, support and supervision they needed to carry out their roles effectively.
The provider was working within the principles of the Mental Capacity Act 2005 (MCA). People told us they had been consulted about their care records and felt involved in how their care and support was provided. They said staff always consulted them before providing support. Staff were able to tell us how they supported people to make their own decisions. The registered manager and staff were aware of the process to follow should a person lack the capacity to consent to their care.
People told us the service was reliable and that visits were never missed. People told us the staff was friendly and they were usually supported by the same staff, who knew them well.
If people required staff to assist or support them to prepare food and drink, information was present within their support plan and staff told us they encouraged people to eat a healthy diet.
We found the registered manager and staff we spoke with were able to tell us about the people who used the service. They knew their likes and dislikes and things that were important to them. They all spoke respectfully and with warmth about people who used the service.
There was a robust system of weekly, monthly and annual quality monitoring and auditing in place to help improve the quality of the service provided. There was a complaints procedure for people to voice their concerns. People told us they had no complaints but were confident that they would be listened to and action would be taken to resolve any problems they may have in the future.