Archived: Coalway Road

Updated 7 April 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 February 2017 and was announced. The provider was given 48 hours’ notice because the location provides domiciliary care services; we needed to be sure that someone would be in. The inspection was undertaken by one inspector.

The provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Prior to the inspection we reviewed the information we held about the service. This included any statutory notifications we had received, which are notifications the provider must send us to inform us of certain events, such as serious injuries. We also contacted the local authority for information they held about the service.

During the inspection we spoke with two relatives. We also spoke with three members of staff and the registered manager and care co-ordinator. We reviewed a range of records to check how people received their care and how the service was managed. These included one record of the person who used the service, two staff files and records relating to the management of the service.

Updated 7 April 2017

This inspection took place on 22 February 2017 and was announced. Coalway Road provides personal care to people in their own homes. At the time of our inspection one person was receiving support from the service.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who were able to recognise the signs of abuse and knew how to raise concerns. Risks to the person’s safety were assessed so that risks were minimised. There were sufficient numbers of trained staff to meet people’s needs effectively. The provider had conducted recruitment checks prior to staff starting work. There was a system in place to manage medicines to ensure people received their medicines as prescribed.

The provider and staff had an understanding of the principles of the Mental Capacity Act. People were supported to meet their nutritional needs and they were supported to access appropriate healthcare professionals when required.

Relatives described staff as kind and caring. Relatives were involved in decisions about their family member’s care and support needs. Care plans were personalised to reflect people’s individual needs and provided clear guidance on how people should be supported. Systems were in place to ask people for their views about their care. Staff knew how to raise concerns on people’s behalf and the provider had processes in place to address any complaints or concerns.

The service was well-led. Staff understood their roles and responsibilities. Systems were in place to monitor the service provided to ensure people received quality care.