Archived: Oak Lodge

The person we spoke with told us that they felt they had benefitted greatly from receiving care and support at Oak Lodge. They told us that their confidence had grown and they had begun to feel much better about their future and the opportunities that they may be presented with. They stated that they were 'very happy' and felt like a 'new person.'

Appropriate arrangements were in place in relation to obtaining people's medication.

Appropriate checks were undertaken before staff began work and there was an appropriate recruitment process in place.

People were given support by the provider to make a comment or complaint.

We spoke to one person using this service who told us that they were 'very happy' at Oak Lodge. They told us that all the staff that supported them were 'nice' and that should they have any concerns they knew who to raise these with. We asked the person if they had any suggestions for improvement and they could think of none.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

Staff were provided with appropriate training to ensure that they could meet the needs of the people they were caring for. They were also supported through a regular system of supervision.

The provider had an effective quality monitoring system in place which allowed them to identify areas for improvement and take appropriate action.