Ashlea Court Care Home

Updated 27 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 16 November and was announced.

Updated 27 November 2020

About the service

Ashlea Court Care Home is a residential home providing personal and nursing to up to 48 people. At the time of our inspection 38 people were using the service.

People’s experience of using this service and what we found

People were safe at Ashlea Court Care Home. There were enough, safely recruited staff to meet people’s needs and the home was clean and well maintained. Any risks associated with people’s care were well managed. We found some errors in the recording of medicines given to people, although there was no evidence people had not received medicines they needed. The manager took robust action to address our findings immediately after the inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We made a recommendation about checking to make sure all assessments of people’s capacity were specific about what decision needed to be made.

People’s diverse needs were assessed in detail and care was planned to meet these needs. People were able to make decisions about their care or received appropriate support when they could not. Staff had the training and support they needed, and ensured people got support from health and social care professionals when this was needed. People’s wishes for their end of life care were discussed.

Staff were caring and understood people’s needs. People and their relatives were able to contribute to care plans, however we made a recommendation about making evidencing people’s views. . All people who used the service were able to participate in a variety of activities if they wished to do so. People who preferred to spend time in their rooms were not isolated. People enjoyed the meals served at the home.

People felt able to raise concerns about their care, and there were good processes in place to ensure complaints were fully investigated.

There was good leadership in the home, and people and staff were consulted and able to make suggestions. There was robust oversight of the quality of the service, and the provider had a good approach to ensuring improvements were made as a result of reviewing information about accidents and incidents.

Rating at last inspection

The last rating for this service was good (published June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.