We carried out a review of the data available to us about Shared Care Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Shared Care Services Limited, you can give feedback on this service.
Shared Care Services Limited is a domiciliary care agency that provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our inspection, 44 people were using the service.
People’s experience of using this service
Systems were in place to ensure people were safe. The service had a safeguarding policy and staff knew how to deal with incidents of abuse. Each person had a risk assessment which described possible risks to them and provided guidance for staff to support people safely. Medicines were managed safely and staff used appropriate equipment to prevent the risk of infections. Pre-employment checks had been carried out to ensure staff were suitable to support people. The service had enough staff, who were able to meet people's needs. Systems were in place for recording incidents and accidents and, where appropriate, drawing lessons from them.
Assessments of needs had been completed before people started receiving care. Staff received induction, training, support and supervision to ensure they had the skills necessary to provide care. People's dietary needs were met and they had a choice of activities. Staff supported people to access healthcare in timely manner. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff were kind and caring. Relatives told us they saw staff as part of their family. Staff ensured people's privacy and dignity was respected. Care plans detailed people's needs, including their communication, culture and religion. However, care plans were basic in detailing equality and diversity needs of people. We made a recommendation in this area. Care plans were formulated and reviewed with people's representatives or relatives' involvement.
Systems were in place to obtain feedback from people and relatives. Relatives and staff spoke highly of the registered manager. Information about how to make a complaint was available. The service did not provide end of life care but was developing systems to ensure this was in place for people who might need the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
About the service
Shared Care Services Limited is a domiciliary care agency that provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our inspection, 44 people were using the service.
People’s experience of using this service
Systems were in place to ensure people were safe. The service had a safeguarding policy and staff knew how to deal with incidents of abuse. Each person had a risk assessment which described possible risks to them and provided guidance for staff to support people safely. Medicines were managed safely and staff used appropriate equipment to prevent the risk of infections. Pre-employment checks had been carried out to ensure staff were suitable to support people. The service had enough staff, who were able to meet people's needs. Systems were in place for recording incidents and accidents and, where appropriate, drawing lessons from them.
Assessments of needs had been completed before people started receiving care. Staff received induction, training, support and supervision to ensure they had the skills necessary to provide care. People's dietary needs were met and they had a choice of activities. Staff supported people to access healthcare in timely manner. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff were kind and caring. Relatives told us they saw staff as part of their family. Staff ensured people's privacy and dignity was respected. Care plans detailed people's needs, including their communication, culture and religion. However, care plans were basic in detailing equality and diversity needs of people. We made a recommendation in this area. Care plans were formulated and reviewed with people's representatives or relatives' involvement.
Systems were in place to obtain feedback from people and relatives. Relatives and staff spoke highly of the registered manager. Information about how to make a complaint was available. The service did not provide end of life care but was developing systems to ensure this was in place for people who might need the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 6 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Shared Care Services is registered to provide personal care to people in their own homes. At the time of the inspection they were providing a service to 41 people. This was mostly to children and young people with a learning disability.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
Relatives were very happy with the quality of care provided. They told us their family members were supported by regular staff who provided continuity of care. They added that staff knew those they supported well and had formed good relationships with them.
Systems were in place to ensure that young people aged 16 and over, received care and support in line with the Mental Capacity Act 2005.
Systems were in place to ensure that children and young people received their prescribed medicines safely and appropriately. Medicines were administered by staff who were trained to do this and the registered manager will be carrying out competency assessments on staff who administer medicines. We recommend that medicines records be changed in line with National Institute of Clinical excellence guidance to help to ensure safe practice and lessen the risk of error.
Staff received the support and training they needed to give them the necessary skills and knowledge to meet children and young people’s assessed needs, preferences and choices and to provide an effective and responsive service.
Children and young people were protected by the provider’s recruitment process which ensured that staff suitability was checked before they started to work with them.
Staff knew and respected children and young people’s religious and cultural needs and how to support them in line with these.
Staff supported children and young people with their eating and drinking using food and fluids provided by families.
The registered manager monitored the quality of the service provided and sought feedback about the service from relatives, children and young people.
Staff told us that they received good support from the registered manager. They were confident that any concerns raised would be addressed. Relatives also felt able to talk to the registered manager and to raise any issues they might have.
Children and young people received a safe service. They were supported by caring staff who treated them with respect and kindness.
Staff liaised with relatives to support children and young people with their healthcare needs.