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Medical Centre East Stand Good

We are carrying out a review of quality at Medical Centre East Stand. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 19 November 2019

Medical Centre East Stand is operated by Medical Imaging Partnership. Facilities include two treatment rooms providing x-ray and ultrasound scanning procedures.

The service provides diagnostic imaging.

We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 14 May 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we rate

This service had not previously been rated. We rated it as Good overall.

We found the following areas of good practice:

  • Staff understood how to protect patients from abuse and the service worked well with other agencies to do so.

  • The service managed infection risk well. Staff used equipment and control measures to protect patients, themselves and others from infection. They kept the equipment and the premises visibly clean.

  • Staff kept detailed records of patients’ care and treatment. Records were clear, up-to-date, stored securely and easily available to all staff providing care.

  • The service managed patient safety incidents well. Staff recognised and reported incidents and near misses.

  • The service provided care and treatment based on national guidance and evidence-based practice.

  • Staff supported patients to make informed decisions about their care and treatment. They followed national guidance to gain patients’ consent.

  • The service planned and provided care in a way that met the needs of local people and the communities served. It also worked with others in the wider system and local organisations to plan care.

  • It was easy for people to give feedback and raise concerns about care received. The service treated concerns and complaints seriously, investigated them and shared lessons learned with all staff. The service included patients in the investigation of their complaint.

  • Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced. They supported staff to develop their skills and take on more senior roles.

  • Leaders and teams used systems to manage performance effectively. They identified and escalated relevant risks and issues and identified actions to reduce their impact.

Nigel Acheson

Deputy Chief Inspector of Hospitals (Acute)

Inspection areas

Safe

Good

Updated 19 November 2019

The service had not previously been rated. We rated it as Good because:

  • Staff were trained and knew how to safeguard patients.

  • The environment and all equipment were visibly clean and cleaning records demonstrated that this was done frequently.

  • Patients records were comprehensive, easily accessed and there were secure systems to transfer information between the service and referrers.

  • There was a strong incident reporting culture. Incidents were reported, investigated, discussed at the services governance committee and lessons learned were fed back to the team.

Effective

Updated 19 November 2019

We do not rate the Effective domain for diagnostic imaging services.

  • The service worked to national guidelines and had received accreditation from the Imaging Services Accreditation scheme

  • Pre-employment checks and a system of audit ensured staff had the correct skills to undertake their roles.

  • Staff used their knowledge and judgement when obtaining consent from all patients, including those with complex and / or special needs.

Caring

Good

Updated 19 November 2019

The service had not previously been rated. We rated it as Good because:

  • Staff treated patients with compassion and did all they could to put them at ease during the scanning process.

  • Staff were clear with what they could expect during the scan and clearly explained what would happen next at each stage of the process.

  • Patients we spoke with during the inspection were pleased with all elements of the care they had received.

Responsive

Good

Updated 19 November 2019

The service had not previously been rated. We rated it as Good because:

  • Patients could access the service through being referred by a range of healthcare professionals.
  • Patients bookings were completed from a central location. patients were provided with a range of information about the procedure they had been booked for. Patients were also given information about the best way to get to the clinic.
  • Patients were seen within two weeks of referral in nearly all cases.

Well-led

Good

Updated 19 November 2019

The service had not previously been rated. We rated it as Good because:

  • Leaders for the service were visible and staff told us that they listened and acted on concerns that were reported to them.

  • The vision for the service was to become a centre of excellence for pathway management, particularly in sports injury and prostate scanning. The first phase of implementing the strategy had begun following the recent arrival of a new chief executive officer.

  • There was a positive culture among the small number of staff that worked at the service, the senior leaders and the clinicians that referred patients to the service.

  • The service had a governance committee that oversaw the work it did. This committee did not solely cover the service at the medical centre east stand but other Medical Imaging Partnership sites as well.

Checks on specific services

Diagnostic imaging

Good

Updated 19 November 2019