We carried out a review of the data available to us about Hales Group Limited - Scunthorpe on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hales Group Limited - Scunthorpe, you can give feedback on this service.
Hales group Limited – Scunthorpe is a domiciliary care service providing personal care for older people and younger adults. At the time of our inspection 120 people received support from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People using the service lived in their own homes in the community. Some people lived in an extra care site, where they lived in their own flats in one adapted building.
People’s experience of using this service
People were happy with the care being provided and praised their regular carers. When new staff started, some people did not feel they could meet their needs. The registered manager told us they would address this.
Care and support was tailored to people’s need as most staff knew people well. We made a recommendation about updating people’s holistic needs on the new electronic care planning system.
Robust recruitment processes were followed. People were actively involved in the recruitment process to ensure the right staff were being employed.
The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness of safety and how to minimise risks.
People were supported with activities and interests to suit them and to aid their independence.
People were supported with their communication needs and staff demonstrated effective skills in communication. Staff had received training and support to enable them to carry out their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Staff told us the management team were approachable and they felt appreciated by their manager and the wider organisation. Staff recognition rewarded staff throughout the year.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 April 2016). There was also an inspection on 13 November 2018 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.
Why we inspected
This is a planned re-inspection because of the issue highlighted above.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
This announced inspection took place on 30 March 2016. The service was registered in February 2016 and this was the first inspection to take place since they registered with the Care Quality Commission (CQC). Prior to registration the service was operated by another registered provider in a different name.
We found improvements were needed to the auditing systems in place at the service to ensure they took place regularly, were robust and effective in identifying areas for improvement.
People who used the service were supported by staff who were polite, caring and respectful. The registered provider had systems in place to record safeguarding concerns, accidents and incidents and take necessary action as required. Staff had received safeguarding training and understood their responsibilities to report any unsafe care or abusive practices.
We found recruitment procedures were safe with appropriate checks undertaken before new members of staff commenced their employment. Staff told us their recruitment had been thorough and professional. Staff received regular training and were knowledgeable about their roles and responsibilities. They had the skills and knowledge required to support people with their care needs.
Staff knew the people they were supporting and provided a personalised service. Care plans were in place detailing how people wished to be supported including people’s likes and dislikes. People’s health needs were assessed and people were supported to take medicines as prescribed. Staff contacted relevant health care professionals for advice to help maintain people’s wellbeing.
People were involved in making decisions about their care. Staff demonstrated they understood how to promote people’s independence whilst protecting their privacy and dignity. Risk assessments had been developed to minimise the potential risk of harm. These had been kept under review and were updated when necessary.
The registered manager understood the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). This meant they were working within the law to support people who may lack capacity to make their own decisions.
The registered provider had a complaints procedure which was made available to people who used the service. People we spoke with told us they knew how to make a complaint if they had any concerns.
Staff were supported with supervisions and appraisals which helped support their practice and identify learning needs. Staff felt supported and said the management at the service was approachable. Staff attended team meetings to ensure they were included and updated on changes happening within the service.