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Priory Court Care & Nursing Home Good

The provider of this service changed - see old profile

We are carrying out a review of quality at Priory Court Care & Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 5 September 2020

About the service

Priory Court Care and Nursing Home is registered to provide personal care and accommodation for up to 71 older people over three floors. At the time of our inspection 55 people were using the service.

People’s experience of using this service and what we found

During this inspection we did not speak directly with people at the service due to the increased risks associated with the Covid-19 pandemic. People appeared relaxed and had a good rapport with staff. Staff demonstrated a good awareness of the safeguarding processes and told us they would feel comfortable raising concerns with the registered manager.

People’s relatives gave us positive feedback about the quality of care people received, however they also said they felt communication could be improved in places. There were governance systems in place to monitor the quality and safety of care provided. Whilst some systems were effective, we identified a small number of records that were inaccurate or incomplete. Although there was no impact on people, this did not evidence a fully effective governance system.

Risks to people were identified, and care was planned to minimise known risks. Care plans were person focussed, clear and all had risk assessments relevant to the aspect of care covered. We identified that care planning in relation to diabetes care and treatment could be more personalised and have made a recommendation about this.

There were effective systems that ensured the service was safe. Health and safety checks, together with effective checks of the environment were completed. Medicines were managed safely and there were systems for learning when things could be improved. There were appropriate infection control systems in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We identified some recording improvements were required around capacity assessing and best interest processes. We communicated this to the service management.

Care was planned based on pre-admission assessments and nationally recognised tools used in the delivery and monitoring of care. People were supported by trained staff and staff were supported through supervision and appraisal. Staff at the service worked together and escalated concerns to healthcare professionals when needed.

There were systems to seek the views of people and staff through surveys. Additional surveys had been completed during the Covid-19 period to seek the views of people and staff on how they felt the service was responding to the associated risks.

Rating at last inspection

The last rating for this service was Good (published 31 January 2018).

Why we inspected

We received concerns from other healthcare professionals in relation to medicines, clinical care and effective governance. As a result, we undertook a focused inspection to review the key questions of Safe, Effective and Well-Led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has not changed based on the findings at this inspection.

We found some evidence during this inspection that governance systems were not always fully effective and that communication could be improved. Please see the Safe, Effective and Well-Led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Priory Court Care and Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we r

Inspection areas

Safe

Good

Updated 5 September 2020

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 5 September 2020

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 5 September 2020

Responsive

Good

Updated 5 September 2020

Well-led

Requires improvement

Updated 5 September 2020

The service was not consistently well-led.

Details are in our Well-Led findings below.