We carried out a review of the data available to us about Adaptus Cares Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Adaptus Cares Limited, you can give feedback on this service.
Adaptus Cares Ltd is a domiciliary service providing personal care to people living in their own homes. There were 86 people using the service at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were safe when they received care and support from Adaptus Cares Ltd. The service supported staff to identify and report any concerns about people’s care and welfare. Risk management and medicines management protocols were safe.
Staff were trained and supported to fulfil their role. They supported people with their nutritional needs and referred them to health services when required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were caring and kind. They promoted people’s wellbeing and treated them with respect. People were involved in decisions about their care and were supported to be as independent as possible.
The service tailored care to people’s individual needs. People gave positive feedback about their experience of care and stated their care met their needs. Any complaints to the service were dealt with according to the provider’s policies.
There were robust arrangements in place for leadership and governance. Staff were clear about the expectations of their role and were supported to meet them. People and staff felt engaged with the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 28 June 2017)
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Adaptus Cares Limited is registered to provide personal care and support to people living in their own homes. The office is based in the city of Leicester. At the time of our inspection there were 68 people using the service. People’s packages of care varied dependent upon their needs. The provider employed five staff.
This was our first inspection of the service since they registered with us on January 2016.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe. Relatives felt their family members were safe and happy with the service being provided. People’s safety was promoted by staff who understood their responsibility to protect people from avoidable harm and provide safe care that was responsive to people needs. Risks were managed so that people were protected from avoidable harm whilst promoting their choices and independence. People were supported with their medicines in a safe way.
There were sufficient numbers of staff employed to meet people’s needs and staff were recruited through safe recruitment practices. Staff received induction and ongoing training for their role. Staff were supervised and their work was appraised through regular meetings and staff also had their competency and practice checked to ensure they were safe to meet people’s needs effectively.
People’s rights were protected and respected. Staff worked with each other and with people, their relatives and health care professionals to ensure decisions made were in people’s best interests. Information about advocacy services was made available. People were supported, where required to meet their dietary needs and maintain their health and wellbeing.
People’s privacy and dignity was respected and staff understood their role in enabling people to maintain their welling. People had developed positive relationships with staff and the management team. Staff were knowledgeable about people's preferences and how they wished to be supported, which promoted their wellbeing.
People were involved in the development of their care plan. People’s needs were continuously reviewed so that they were able to respond to people’s changing needs. A system was in place to ensure staff had the right skills including any known preferences such as language skills to provide the support people needed. This helped to ensure people received a service that was responsive and personalised to meet their diverse needs.
People knew how to complain and were confident that their complaint would be addressed. A complaint process was in place and staff knew how to respond to complaints.
The provider was meeting their regulatory responsibilities. The registered manager provided good leadership and direction. People and their relatives were involved or had opportunities to be involved in the development of the service. The provider’s quality assurance systems in place monitored the quality of service and were used to develop the quality of the care provided.