The Care Quality Commission
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  • Independent doctor

Nuffield Health Stoke Poges Fitness and Wellbeing Centre

Overall: Good read more about inspection ratings

Wexham Street, Stoke Poges, Slough, Berkshire, SL3 6NB (01753) 663666

Provided and run by:
Nuffield Health

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Nuffield Health Stoke Poges Fitness and Wellbeing Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Nuffield Health Stoke Poges Fitness and Wellbeing Centre, you can give feedback on this service.

25/02/2020

During a routine inspection

The General Manager is the current registered manager at Stoke Poges. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

All feedback was positive about the care, treatment and facilities provided by the service. We received feedback from 18 clients through CQC comment cards. Clients told us that the consulting rooms and other facilities were clean and tidy, they received detailed information about the health assessment and testing programme and were given appropriate information to enable them to make decisions on lifestyle management. Clients also told us they had been treated with kindness and respect during their visit to the service and their privacy was respected.

Our key findings were:

• Processes and systems were in place and understood by staff which would keep people safe from abuse and avoidable harm.

• Processes in place for reporting and learning from incidents were clear, ensuring that lessons were learnt, shared with staff and appropriate changes made to reduce the risk of recurrence.

• There were reliable systems in place to protect people from unsafe premises and equipment. There was evidence that findings from safety checks were followed up appropriately.

• All health care assessments, treatment and advice were based on best practice guidance and the findings of the most appropriate up to date, evidence-based recommendations

• Staff had the skills, knowledge and experience to carry out their roles effectively. Doctors and physiologists were covered by appropriate medical indemnity insurance.

• Clients were treated with respect and dignity and their privacy was respected and information was provided to ensure clients made informed choices about their care and treatment.

• The provider ensured that the costs of services provided were readily available and explained as appropriate.

• The service had links with the local community, working in partnership with the local authority to promote healthy lifestyles and wellbeing at schools in the area.

• There were clear and accessible complaints policies and procedures, and complaints were openly investigated and dealt with impartially.

• Leadership and management were well defined. The small team of staff knew who to go to for advice and support. A major incident plan was in place.

Dr Rosie Benneyworth

BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

28 February 2018

During a routine inspection

We carried out an announced comprehensive inspection at Nuffield Health Stoke Poges Fitness and Wellbeing Centre on 28 February 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Nuffield Health Stoke Poges Fitness and Wellbeing Centre is part of Nuffield Health, a not-for-profit healthcare provider and provides health assessments that include a range of screening processes. Following the assessment and screening process, clients undergo a consultation with a doctor to discuss the findings of the results and any recommended lifestyle changes or treatment planning.

The health assessment clinic is based within the grounds of the fitness centre. Clients seen in the clinic are either private clients or employees of organisations who are provided with health and wellbeing services as part of their employee benefit package. The services are provided to adults privately and are not commissioned by the NHS.

The service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. For example, physiotherapy and lifestyle coaching do not fall within the regulated activities for which the location is registered with CQC.

As part of our inspection we asked for CQC comment cards to be completed by clients prior to our inspection. We received 27 completed comment cards which were all positive about the standard of care they received. The service was described as excellent, professional, helpful and caring. Further client comments stated they found the assessments informative, interactive and handled with great sensitivity.

Our key findings were:

  • A range of health assessments were offered on a private, fee paying basis to adults only.
  • The clinic had systems to keep people safe and safeguarded from abuse. Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
  • Staff assessed clients’ needs and delivered care in line with current evidence based guidance.
  • Clients were provided with information about their health and with advice and guidance to support them to live healthier lives.
  • Feedback from clients about the care and treatment they received was positive.
  • The service encouraged and acted on feedback from both clients and staff. Client survey information we reviewed showed that people who used the service had given positive feedback about their experience.
  • The health assessment clinic had a clear vision to provide a safe and high quality service, this aligned to the wider Nuffield Health vision and values.
  • There were clinical governance systems and processes in place to ensure the quality of service provision. Staff had access to all standard operating procedures and policies.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

27 March 2013

During a routine inspection

People using Nuffield Health ' Stoke Poges said they were happy with the service they received. One person said, 'I have no complaints with the physiology service, it is excellent'. Another person said, 'The service is great. I get my annual check-up and it puts my mind at rest. Everything is explained really well'.

We found from looking at records and speaking with people who used the service that people were being given appropriate information regarding their assessment and consultation. People were involved in making decisions about how their needs could be met and their consent was obtained as appropriate. People told us that their investigations and results from tests were explained clearly by the staff and they understood what was being said.

The people we spoke with using the service said that they felt safe and had no concerns about the care and support they received.

We saw that there were enough suitably trained and experienced staff to meet the needs of people using the service. The staff were well supported and felt positive about the service.

The provider had various methods that were used to ensure the quality of the service was assessed and monitored. Meetings, satisfaction surveys and management audits were in place and records were available.

11 October 2011

During a routine inspection

People who had used the services provided feedback to us of a positive nature. The experience was said to be good, with a pleasant approach from staff on arrival. Information, such as results were supplied in a timely fashion, and staff gave a good explanation of investigations.