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The Turrets Residential Care Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 20 March 2020

About the service

The Turrets Residential Care Home is a care home providing personal care to a maximum of 19 people with a physical disability, learning disability or mental health diagnosis. The home was located within a community setting. Each person had they own room, shared bathroom facilities and communal areas. A small enclosed garden was situated within the grounds. At the time of our inspection, 19 people were living at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The safety of people who lived at the home was taken seriously and the registered manager and staff were aware of their responsibility to protect people's health and wellbeing. People were confident to raise any concerns they had with staff and the registered manager. Risk assessments had been developed to minimise the potential risk of harm to people.

Staff's suitability to work with vulnerable adults at the home had been checked prior to employment. For instance, previous employer references had been sought and a criminal conviction check undertaken. Staffing levels were sufficient to meet people’s needs and protected them from harm. People received their medicines as required, from trained and competent staff. Staff ensured people were protected from the risk of acquiring an infection during the provision of their care.

Staff had received training to meet the needs of people who lived at the home. They had also received regular supervision and an appraisal of their work performance. The registered manager and staff demonstrated a clear understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to have maximum choice and control of their lives, staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff were kind, understanding, and compassionate. People had good relationships with staff. They told us the staff were kind and caring. Staff were non-discriminatory towards people in the home and treated them with dignity and respect.

People were supported by a registered manager and staff who knew people's personal and individual needs well. Care was personalised with people’s communication needs met.

The registered manager understood their role to promote a positive culture which was person-centred and empowering. Staff commented that the registered manager was supportive and open. Quality monitoring systems were in place, and the provider completed various audits to assist them in monitoring and helping them to identify how to improve people's experiences.

Rating at last inspection: The last rating for this service was good (published August 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect

Inspection areas



Updated 20 March 2020

The service was safe.

Details are in our safe findings below.



Updated 20 March 2020

The service was effective.

Details are in our effective findings below



Updated 20 March 2020

The service was caring.

Details are in our caring findings below.



Updated 20 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 20 March 2020

The service was well-led.

Details are in our well-Led findings below.