The Care Quality Commission

Archived: Craegmoor Supporting You in North London

Ground Floor Nicholas House, River Front, Enfield, Middlesex, EN1 3TF

Provided and run by:
Craegmoor Supporting You Limited

All Inspections

28 February 2013

During a routine inspection

This agency provided support to people with learning difficulties. During this inspection we spoke by phone with one person who used the service and two relatives. They informed us that they were satisfied with the care provided by care staff and people had been treated with respect and dignity. Their views can be summarised by the following comment from a relative,' I am happy with the carers and my relative appears well cared for. Staff keep me informed of progress and there is good communication with the agency.'

The manager and three care staff we spoke with were aware of the importance of treating people with respect and dignity regardless of their backgrounds. They provided us with examples of how they maintained the privacy of people while providing care for them. The care provided had been assessed and appropriate care plans prepared. People and relatives said they had been consulted regarding the care provided and their choices had been responded to.

The agency had suitable arrangements for ensuring that people were safeguarded and protected from abuse. Training records indicated that staff had been provided with safeguarding training and other essential training to enable them to support people in the service. Staff said they had been provided with support and formal supervision.

Effective arrangements for monitoring the quality of care provided were in place and these included quality monitoring visits to the homes of people who use the service.

23 February 2012

During a routine inspection

We spoke to people who use the service and their relatives. People provided the following feedback.' The staff are all very good. I have no problem with them'. 'The staff are lovely they listen to me and what I want'.

When we asked people about their care they said they had a copy of their care plan in their home.

People who use the service said that they felt that the service was safe.

Staff were not regularly supported. This may mean that people's needs may not be met consistently.

People's opinions regarding the quality of the service included 'The service was 'very good'. People said that the manager visited there home to ask them about the quality of the service provided.