The Care Quality Commission
  • Doctor
  • GP practice

Maynard Court Surgery

Overall: Good read more about inspection ratings

17-18 Maynard Court, Waltham Abbey, Essex, EN9 3DU (01992) 717512

Provided and run by:
Maynard Court Surgery

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Maynard Court Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Maynard Court Surgery, you can give feedback on this service.

8 January 2020

During an annual regulatory review

We reviewed the information available to us about Maynard Court Surgery on 8 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

5 September 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Maynard Court Surgery on 5 September 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Significant events were fully investigated; if patients were involved they would receive support, honest explanations and apologies in line with the duty of candour. Learning was shared in clinical meetings, however there was no formal way of informing staff that were not at the meeting. Following inspection the practice implemented a system to ensure this was done.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Some of the clinical and non-clinical staff had not received updated infection control training. However, following inspection this training was arranged to occur within the week.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect.
  • Information about services and how to complain was available. Complaints were fully investigated.
  • Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice was restricted by the building they were based in however worked around this to provide appropriate facilities and services to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. It was evident that the practice complied with these requirements.
  • The practice had identified a low number of patients who were carers.

The areas where the provider should make improvement are:

  • Improve the identification of carers.
  • Improve the cascading of learning from significant events to relevant staff.
  • Review systems for ensuring staff complete updates on infection control training.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice