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Archived: Allied Healthcare Luton Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 24 November 2016

Allied Healthcare Luton is a domiciliary care service providing personal care and support for people in their own homes. At the time of our inspection they were providing a service to approximately 130 people.

This inspection took place on 22, 23 and 24 August 2016, and it was announced.

The service has a registered manager in post. A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection the registered manager was unavailable to participate in the inspection process because they were on annual leave. The care delivery manager was however overseeing the service in their absence.

People told us that they felt safe and were supported by consistent staff who were knowledgeable and skilled. Staff understood their responsibilities with regards to safeguarding people and they had received effective training. There were systems in place to safeguard people from the risk of possible harm.

The service had robust recruitment procedures in place. Staff were competent in their roles and were supported by way of spot checks, supervisions and appraisals. These were consistently completed for all staff and used to improve and give feedback on performance.

People’s needs had been assessed and they had been involved in planning their care and deciding in which way their care was provided. Each person had a detailed care plan which included personalised risk assessments that gave guidance to staff on how individual risks to people could be minimised.

Staff were caring and respectful. They provided care in a courteous manner and maintained people’s dignity.

There was a clear management structure at the service and people, their relatives and staff knew who to raise concerns to. There was an open culture and senior members of staff were approachable. The provider had an effective process for handling complaints and concerns. These were recorded, investigated, responded to and included actions to prevent recurrence.

Feedback on the service provided was encouraged and action plans had been developed to address any issues raised within audit processes and surveys, with a view to continuously improve the service.

Inspection areas

Safe

Good

Updated 24 November 2016

The service was safe.

People told us that they felt safe.

There were systems in place to safeguard people from the risk of harm and staff had an understanding of these processes.

The provider had robust recruitment processes in place.

Effective

Good

Updated 24 November 2016

The service was effective.

Staff had the skills and knowledge to provide the care and support required by people.

People received care and support from consistent members of staff.

People were asked to give consent to the care and support they received.

Caring

Good

Updated 24 November 2016

The service was caring.

People were supported by staff that were caring and respectful.

Staff were aware of people’s preferences and knew the people to whom they provided care.

Staff protected people’s privacy and dignity.

Responsive

Good

Updated 24 November 2016

The service was responsive.

People were involved in the planning of their care and received a personalised service.

Detailed care plans were in place which reflected individual needs.

The provider had an effective system to manage complaints.

Well-led

Good

Updated 24 November 2016

The service was well-led.

People were encouraged to give feedback on the service provided and this was used to develop the service.

Staff told us they felt supported and that management were approachable.

Senior staff completed regular audits to monitor the quality of the service provided and took action where it was identified as required.