Alcedo Care Leeds

Updated 4 August 2026

Assessment Date: 14 to 18 September 2026.

Alcedo Care Leeds provides personal care and treatment of disease, disorder and injury support to adults, children and people with a range of needs including learning disabilities, autism, physical disabilities, mental health needs and complex healthcare conditions. The service had systems in place to identify, manage and review risks, including safeguarding concerns, accidents, incidents, medicines management and individual health risks. Staff worked closely with healthcare professionals, social workers and safeguarding teams to ensure people received coordinated care and support. Care records reviewed demonstrated detailed, person-centred assessments and risk management plans which balanced safety with people’s rights, choices and independence. The service demonstrated the principles of Right support, Right care and Right culture. People were supported to have choice and control over their lives and maintain relationships, which reflected a person-centred approach. Staff understood people’s needs well and promoted independence, dignity and respect.

People received support from staff who were safely recruited, trained and competent to meet their needs. Staff completed mandatory and, where required, specialist training, supported by competency assessments, spot checks and supervision. People were involved in decisions about their care and support, with regular reviews used to gather feedback and make improvements. The provider had systems to provide information in accessible formats and adapt communication to individual needs.

The service was supported by effective governance and quality assurance systems. Leaders monitored incidents, safeguarding matters, complaints, medicines, audits and quality reviews to identify trends, share learning and drive improvement. Where concerns arose, records demonstrated appropriate action, professional involvement and follow-up. Although there was no registered manager in post, arrangements were in place to support the care manager to progress into the role and leadership oversight remained effective. Overall, people received safe, effective, caring, responsive and well-led support from a service which promoted positive outcomes, person-centred care and continuous improvement.

Updated 4 August 2026

People and relatives had a positive experience of the service and felt staff provided safe, kind and personalised support. People were involved in assessments and decisions about their care. One person told us, “I told them what support I need and they wrote it down.” Relatives said staff sought consent, explained what they were doing and encouraged people to make choices and remain independent. One relative said, “They always ask for consent. They ask if [person] wants them to support them, not steam ahead.”

Staff knew people’s routines, preferences and risks and shared relevant information to provide consistent care. Relatives described how staff supported people to develop skills, access activities and maintain their health and wellbeing. People generally experienced continuity of care and positive relationships with regular staff. 1 relative told us, “There is continuity of care as they have 2 carers. [Person] has got to know them.”

People and relatives knew how to raise concerns and had received information about the complaints process. They said the service listened and responded when changes were requested. Relatives described the service as flexible and said staff adapted support to people’s individual circumstances. Although 1 person said staff could sometimes be late, people were generally informed about delays. Overall, feedback showed people were treated with kindness and dignity, listened to and supported to maintain choice, independence and control.