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Creative Support - Avonlea Requires improvement

The provider of this service changed - see old profile


Inspection carried out on 18 February 2020

During a routine inspection

About the service

Creative Support – Avonlea is a residential care home, providing accommodation and personal care for up to seven people in one adapted building. It specialises in supporting people who have learning disabilities and or autism. At the time of our inspection, there were six people living at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes.

The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The provider's quality assurance systems and processes were not always effective at identifying concerns and driving improvement in the service. Systems that were in place were not implemented effectively and audits had not identified concerns with the service.

Staff were not consistently deployed to provide people with appropriate support. This meant people did not always receive care that met their needs and staff felt under pressure.

Medicines management required more comprehensive oversight. Environmental risk management and infection control procedures required strengthening.

Training had not always been refreshed at the timescales identified by the provider.

People and their relatives understood how to raise any concerns or complaints with the provider but did not feel their concerns were always responded to effectively.

Safe recruitment procedures were followed.

People were supported to eat a balanced diet that met their needs and any associated risks were managed with appropriate specialist input. Staff worked effectively with community health and social care professionals to achieve positive outcomes for people and ensured their health needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest. Policies and systems were in place; however, staff practice did not always follow policy in relation to the administration of Deprivation of Liberty safeguards (DoLS).

Staff knew the people they supported well and adopted a caring approach towards their work. People were treated with dignity and respect.

People's care plans were individual to them and covered key aspects of their care needs. People had support to participate in a range of social and recreational activities.

People were encouraged to express their views about their care and support needs.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 21 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.


We have identified a breach of regulation in relation to the governance of the service at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understan

Inspection carried out on 8 August 2017

During a routine inspection

We carried out our inspection on 8 August 2017. The inspection was announced.

The service provides accommodation for up to seven people living with learning disabilities. The service is located in a residential area of Wellingborough. Accommodation is on three floors. Avonlea has two communal lounges and kitchen dining area. It has an enclosed landscaped garden. At the time of our inspection six people were using the service.

Staff understood and put into practice the provider’s procedures for safeguarding people from abuse and avoidable harm. They advised people using the service about how to keep safe in the home and when they were out participating in activities of their choice, including those that included an element of risk. The provider had enough suitably skilled staff to be able to meet the needs of people using the service.

Staff had insight about people’s needs and behaviour patterns. They supported people and others to be safe when they presented behaviour that others found challenging.

Staff supported people to take their medicines at the right times. People knew what their medicines were for.

People using the service were supported by staff who had received relevant and appropriate training. This included training about people’s health. This meant staff understood the needs of people they supported. Staff were supported through effective supervision and training. Staff understood the relevance to their work of the Mental Capacity Act 2005. They sought people’s consent before they provided care and support.

Staff supported people with their nutritional needs by providing information about balanced diets and healthy eating. They supported people to prepare their own meals.

People were supported to access the relevant health services when they needed to. People’s care plans were reviewed after they had been diagnosed with an illness and staff received additional training to be able to support people in those circumstances.

People were involved in the assessments of their needs and in reviews of their plan of care. People were provided with information about their care and support options and were involved in decisions about their care and support. Care worker’s respected people’s privacy and dignity.

People’s plans of care were centred on their specific needs. Those plans had agreed aims and objectives which care workers helped people to achieve. People knew how to raise concerns if they had any. The provider acted on concerns people had raised.

The provider had aims and objectives that were understood by staff and people using the service. They had effective procedures for monitoring and assessing the quality of service that promoted continuous improvement.

Further information is in the detailed findings below.