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Inspection Summary


Overall summary & rating

Good

Updated 9 June 2017

This unannounced comprehensive inspection took place on 12 May 2017.

Meyrick Lodge is a care home registered to accommodate a maximum of six people with learning disabilities. At the time of the inspection five people were living at the home.

There was a registered manager employed at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were, "Happy” living there and relatives gave positive views about the home and the care and support their relative was given.

People told us they felt safe at the home. Staff had been trained in safeguarding adults and were aware of the types of abuse and how to identify, prevent and report abuse. There was an effective, inclusive system of training in place for staff, people and their relatives.

Plans were in place on how to support people in the event of an emergency.

Staff were friendly, kind and caring and gave individual, person centred care to everyone living at Meyrick Lodge. There were robust recruitment practises in place to make sure that appropriate staff were employed to support people.

People’s needs were assessed and areas of risk were assessed and reviewed to ensure peoples’ safety. Support was offered in accordance with people’s wishes and their privacy was protected. Staff knew people well and understood their physical and personal care needs and treated them with dignity and respect.

Staff and people told us they felt the staffing levels were appropriate to meet people’s needs. Staffing levels were planned and adjusted to make sure people were given individualised care.

People’s medicines were securely stored and managed and people were supported to take their prescribed medicines.

Staff were knowledgeable about the Mental Capacity Act 2005 and its principles and understood how people living at Meyrick Lodge preferred their care and support to be given.

People were provided with a choice of healthy food and drink ensuring their nutritional needs were met. Systems were in place to support people with budgeting, shopping and cooking. People’s health needs were monitored which included appropriate referrals to health professionals when required.

People were supported to take part in a range of activities, hobbies and work placements to maintain their independence and promote a healthy lifestyle. People could choose where they spent their time.

People told us they were happy to raise any issues or concerns with the manager and felt confident they would be listened to.

The service was well led with a clear management structure and an open, friendly culture. There were systems in place to promote a continuous drive for improvement.

Inspection areas

Safe

Good

Updated 9 June 2017

The service was safe. Staff knew how to recognise and respond to abuse correctly. They understood the procedures in place to safeguard people from abuse.

Risks were assessed and steps taken to make sure people were supported safely.

There were robust recruitment systems in place and appropriate numbers of staff employed to meet people’s needs.

Effective

Good

Updated 9 June 2017

The service was effective. Staff were well trained and knowledgeable about people and received ongoing support from senior staff who had the appropriate knowledge and skills.

People were fully consulted and gave consent regarding how they were supported and cared for.

People’s nutritional needs were met. People were offered choice and appropriate support in budgeting, shopping and cooking to make sure they stayed healthy.

People accessed the services of healthcare professionals as appropriate.

Caring

Good

Updated 9 June 2017

The service was caring. Care was provided with kindness and compassion by staff who treated people with respect and dignity.

Staff had developed good relationships with people and were knowledgeable about how people preferred their care and support to be given.

Wherever possible, people were involved in making decisions about their care and staff took account of their individual needs and preferences.

People told us that staff were kind, caring and supportive.

Responsive

Good

Updated 9 June 2017

The service was responsive. People’s needs were assessed and care was planned and delivered to meet their needs.

People’s support plans and records were kept up to date and reflected people’s preferences and choices.

People were encouraged to take part in the domestic running of the home as well as taking part in a varied schedule of activities that were meaningful to them.

People knew how to raise a concern and felt confident that these would be addressed promptly.

Well-led

Good

Updated 9 June 2017

The service was well led.

Staff felt well supported by an open and accessible management team, felt comfortable to raise concerns if needed and confident they would be listened to.

Observations and feedback from people and staff showed us the service had a friendly, supportive, person-centred culture.

The provider had a range of audits in place to monitor the quality of the service provided and kept up to date with changes in practice.