• Care Home
  • Care home

Delrose

Overall: Good read more about inspection ratings

99 Portsmouth Road, Southampton, Hampshire, SO19 9BE (023) 8043 7673

Provided and run by:
Integra Care Homes Limited

Latest inspection summary

On this page

Our current view of the service

Good

Updated 6 November 2025

We carried out this inspection from 14 November 2025 to 25 November 2025. The service is a residential care home providing support to people with a learning disability and autistic people. There were 6 people living in the home at the time of our inspection. We inspected 33 quality statements. We inspected the service to follow up on the enforcement action we had taken during the previous inspection.

The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding service users from abuse and improper treatment, staffing, fit and proper staff and good governance. Improvements were found at this inspection, and the provider was no longer in breach of these regulations.

The provider was highly motivated to maintain a high level of care to people. People were protected and kept safe.People’s health conditions and associated risks were assessed and managed safely. Staff were recruited safely and received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. Medicines were stored, documented, and administered safely. People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences. There was a system in place for responding to concerns or complaints. A dedicated management team led the service. Staff were able to raise concerns and told us managers were approachable and supportive.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.

People's experience of the service

Updated 6 November 2025

We spoke with some relatives and used observation to assess whether people received good care. We found people could benefit from being involved in more meaningful activities both inside and outside of the home. However, the provider shared with us what they had put in place to improve this situation, which included meetings with people to discuss what activities they would like to undertake, some of these activities had begun to take place.

Relatives we spoke with told us of the significant improvements they had seen over the past 12 months. 1 relative told us, “We’ve had a long history with lifeways as a provider. The new manager has transformed the service and recognised people as people and not numbers. Over the past year we have seen a significant improvement and feel our relative is not only safe but happy.” Another relative told us, “The manager is excellent and committed to their job. They make things happen rather than just talk about it, for example, refurnishing our relative’s bedroom and improving his daily activities. The working atmosphere at Delrose seems much happier and positive.” Another relative told us, “The home is ideal for my relative. I have no overall worries about them.” Relatives also told us the home was clean, and the improvements have made the home more homely. They told us they are kept up to date with relevant information, and the manager is contactable if they have any concerns.